About RingCentral
RingCentral is a global leader in cloud communications, offering state-of-the-art Contact Center (CC) and Unified Communications as a Service (UCaaS) solutions. With an annual investment of over $250 million in AI-driven innovation, we are redefining business communications by providing flexible, scalable, and intelligent solutions that empower organizations worldwide.
About the Role
The Channel Manager LATAM - Contact Center is a key role within our partner ecosystem. This position is responsible for managing and growing relationships within MCM and Ho1a in Mexico. This position requires a strong technical and commercial understanding of Contact Center solutions, the ability to influence partners, and a strategic approach to driving revenue growth through enablement, project support, and solution positioning.
Key Responsibilities
Contact Center Subject Matter Expert:
Act as the go-to expert on RingCentral Contact Center (CC) solutions, including key features, integrations, analytics, call routing, IVRs, AI-powered functionalities, and omnichannel capabilities.
Maintain a strong understanding of competitor solutions and differentiate RingCentral’s offering through consultative engagement.
Stay up to date with emerging trends and innovations in the contact center industry, including AI-driven customer experiences, automation, and workforce optimization.
Provide expert guidance in designing and customizing solutions that match the needs of different industries, such as financial services, retail, and healthcare.
Partner Enablement & Training:
Lead comprehensive Contact Center (CC) training programs for sales and pre-sales teams within MCM and Ho1a to ensure a deep understanding of our solutions.
Continuously work with stakeholders to reinforce knowledge, drive engagement, and ensure the effective positioning of RingCentral’s CC offerings.
Sales Support & Solution Positioning:
Act as a trusted advisor, guiding partners in building and customizing solutions that align with customer needs.
Conduct live demonstrations of complex Contact Center use cases, adapting presentations to specific industry scenarios.
Influence partner sales teams to prioritize and promote RingCentral’s CC solutions in their portfolio.
Project & Business Development:
Collaborate with partners to analyze business opportunities, RFPs, and RFIs, ensuring well-structured responses highlighting RingCentral’s value proposition.
Drive sales opportunities from lead generation to closure by working closely with partner sales teams.
Implementation & Support Coordination:
Ensure that deployment, activation, and ongoing support processes are optimized to provide end customers the highest level of service.
Work cross-functionally with RingCentral’s internal teams and partner stakeholders to resolve escalations, address technical issues, and enhance the overall customer experience.
Market Influence & Thought Leadership:
Secure a strong presence within assigned accounts to influence decision-makers and drive strategic initiatives that increase the adoption of RingCentral solutions.
Participate in industry events, trade shows, and thought leadership forums to enhance brand visibility and strengthen partner engagement.
Requirements & Skills
Proven experience in channel sales management, preferably in UCaaS and Contact Center solutions.
Strong understanding of Mexican telecom operators and channel partners, especially MCM and Ho1a.
Ability to deliver high-impact sales training and enablement programs for partner sales and pre-sales teams.
Technical and commercial acumen to evaluate project requirements, RFPs, and RFIs.
Excellent communication and negotiation skills, with the ability to build trusted relationships at all levels of an organization.
Demonstrated ability to perform live solution demonstrations and adapt presentations to complex Contact Center use cases.
High energy, proactive mindset, and self-starter attitude. Capable of working independently while collaborating with cross-functional teams.
Willingness to travel up to 50% of the time across Mexico.
At RingCentral, we’re not just transforming communication—we’re shaping the future of business collaboration. If you’re ready to make an impact in a fast-paced, innovative environment, we’d love to hear from you.