General Information Req # WD00075987 Career area: Sales Support Country/Region: Malaysia State: Wilayah Persekutuan Kuala Lumpur City: Kuala Lumpur Date: Friday, January 24, 2025 Working time: Full-time Additional Locations:  * Malaysia Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. 
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements

Specifically, Responsibilities Include:

Responsible for E2E SaaS operation process.Daily handling for Order management.Able to handle invoice-billing, refund/adjustment control work with multiple teams.Onboarding registration, maintain work for new business partners.Improve operation process prioritize Customer CX(Success) impacting by operation process. (Faster, smooth & simple, compliance), also work for internal improvement.Maintain Catalog of Software & cloud products.Strong effort & understand to learning internal system tools of Software & cloud products, Products, and sales operation flow, able to explain to internal sales and external customers.Follow DoA/governance for pricing process improvement work with related people (finance, billing, tax, Legal, sales team).Works closely with in operation/platform team to improve Platform and Operation processes related to SW & Cloud Business.Maintain/Create/ Optimize operation materials of internal/external for smooth & easy to understand operation in Local language.Cover other countries operation work during team members are in absent/holiday.Weekly report submit to team leaders.Work for Adhoc request from team leader. Additional Locations:  * Malaysia * Malaysia