Job Description

Sales Academy Administration

Oversee the operational and administrative responsibilities of the Sales Academy.

Develop and maintain tracking systems for attendance, performance metrics, and certification progress.

Coordinate with trainers and guest speakers to schedule and organize learning sessions.

Manage the logistics for in-person and virtual training events, ensuring seamless execution.

Utilize our LMS to build out learning pathways 

Training and Live Delivery

Deliver live training sessions, workshops, and webinars designed to enhance the skills and knowledge of the sales team.

Ability to coach sales managers and reps, in the moment, which will require deep knowledge of our sales process and our role expectations

Regularly assess the effectiveness of sales enablement initiatives and make data-driven recommendations for improvement - this will also entail tracking the participants and working with our larger team to provide visibility. 

Stay updated on industry trends and sales techniques to ensure training content is relevant and effective.

Gather feedback from training participants to continuously improve the quality of training programs.

Collaboration and Communication

Work closely with sales leadership, product marketing, and other departments to ensure alignment on goals and strategies.

Foster a collaborative environment that encourages knowledge sharing and continuous improvement.

Prepare and present regular reports on the effectiveness of sales enablement efforts to senior management.

Sales Enablement Support

Act as the sales enablement lead for the global Digital Sales Account Executive team.

Develop and implement enablement initiatives to improve the efficiency and effectiveness of the sales team.

Provide ongoing support, including the creation and distribution of sales collateral, training materials, and best practices.

Monitor and report on the utilization and impact of enablement tools and resources.

What you bring to the role

The ideal candidate for this position is a self starter with a passion for building programs and experiences. They enjoy helping others to grow and develop and they are able to both be a coach, and be coached themselves. Enthusiasm, creativity, and a growth mindset are critical to success. 

Basic Qualifications:

Proven experience in sales enablement, training and coaching

Strong understanding of sales processes and methodologies

Excellent communication and presentation skills

Ability to collaborate effectively with cross-functional teams

Highly organized and attentive to detail

Ambitious and self-motivated

Preferred Qualifications:

Experience working with, or implementing, a GTM Academy Program

Job experience in enablement, coaching or training

Bachelor's degree in business, marketing, or a related field, or equivalent experience

#LI-SM12

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The US annualized base salary range for this position is $119,000.00-$179,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.