Company Description

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com.

Job Description

Primary Responsibilities:

Manage and support endpoint devices (Laptop, desktop, mobile devices, printers, thin clients) throughout their lifecycle; including provisioning, refresh, asset management and decommission

Adhere and promote IT policies and standards

Provide ‘smart-hand’ support at the site including on-call (per rotation schedule)

Follow ITIL (Information Technology Infrastructure Library) processes such as change, incident and problem management

Comply to and carry out SOX controls

Take ownership of reported issues and seeing issue tickets through to resolution

Research, diagnose, troubleshoot and identify solutions to resolve issues

Follow standard procedures

Provide prompt and accurate feedback to customers

Ask customers targeted questions to quickly understand the root of the problem

Ensure all issues are properly logged

Warm hand-off of tickets to other support groups

Perform other duties as assigned

Team lead tasks and responsibilities:

Delegate tasks and set clear expectations

Understand basic function and operation of the business unit and its role in the enterprise

Oversee day-to-day operation and management of GTS Specialists

Participate in the hiring process for all GTS Specialists

Deliver feedback in realtime to direct reports

Deliver disciplinary action up to and including terminations to direct reports

Have regular meetings with team

Have regular ‘check-in’ sessions with GTS Specialists, including GPS reviews

Attempts to participate in On-Call support rotation shift

Qualifications

Qualifications:

Bachelor’s degree preferably in Computer Science, Engineering or related fields

6-8+ years related experience in field assigned

Understanding and experience with information systems environments and systems; understanding of applicable computer systems, such as Microsoft Office, Lotus Notes and function specific software

Basic understanding of ICT (information & communication technology) infrastructure

Good verbal, data entry and written skills; communicative, in speaking and writing, in local language and English

Ability to work in teams as well as independently

Ability to collaborate with cross-functional groups to define and complete overall requirements

Strong communication, training, customer service and organizational skills

Skilled in anticipating user requirements and skilled in identifying and resolving complex problems with minimal supervision

Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.