Stakeholder Management and Leadership

The GTSM Strategy & Performance Managmeent Lead will manage key stakeholders across several business functions and the wider business and they will ensure the appropriate level of involvement/ buy-in, and communications required. The role holder will understand the expectations of all stakeholder groups and individuals and manage towards their expectations.

The successful candidate will have strong people management and leadership skills and have had specific experience working in a matrix management model where influencing, challenging and negotiating skills have been highly leveraged.

The role holder will have proven ability to effectively build capability in virtual teams with the ability to negotiate in a sphere of influence at a senior level. Develop key relationships across Barclays, including but not limited to:

1) CEO’s across all the Barclays businesses

2) CIOs and their management teams across BX

3) COO across all the business functions

Person Specification

The ideal candidate will have;

1) Developed and implemented cultural and business change within a complex organisation.

2) Excellent facilitation and collaboration skills.

3) Proven ability to focus on priorities, strategies, and vision.

4) Exceptional interpersonal skills to lead effectively, motivate, and influence people at all levels.

5) Excellent analytical ability and skill to establish appropriate metrics.

6) Sound strategic thinking and consulting skills in guiding the organisation toward workable strategies and solutions.

7) Excellent communication skills - negotiating with vendors and senior leaders (MD/COO level) in order to agree roles and services provided in each area – either insourced or external

8) Proven experience in creating innovative solutions that differentiate, provide a unique colleague experience and subsequently drive engagement

9) Appreciation of the commercial drivers of Barclays. Understands which service options provide competitive advantage and the cost / benefit trade offs 10) Appreciation of market and industry service propositions and benchmarks relating to creating world class service management function and mature culture

About Strategy, Planning & Operational Excellence

GTSM Strategy & Performance Management is responsible for setting, and delivering against, the strategic priorities for GTSM including our Colleague Community development, Workforce plans, Vendor Management and Risk & Control agenda.

We provide governance and communications for all strategic initiatives, and are focussed on ensuring that we have the right data available to help drive GTSM performance.

Overall purpose of role The GTSM Strategy & Performance Management Lead is a key role that will;

1) Direct a portfolio of strategic and people focussed initiatives within GTSM to deliver the highest quality service management offering in a highly reliable, efficient and financially sustainable manner that delivers on commitment for Global Colleague Community

2) Lead project teams across GTSM to establish processes and optimise outcomes through the identification, design and implementation of people and culture improvement intitiatives in alignment with organisational strategic plans

3) Guides performance improvement and people focussed programmes and initiatives over the short to long term to achieve targetted outcome metrics, and provide business intelligence to sustain the gains.

4) Drives change across functional areas using a broad range of skills to set goals and hold others accountable to achieve targeted outcomes in a controlled and systemic approach

5) Analyse data relating to people, process , vendor and financials that will inform the transformation strategy to drive improvement across the group.

6) Lead the effort to embed a continuous service improvement culture, taking into account the mind-set , technical and people skills changes needed in transforming GTSM into a best in class function.

Key Accountabilities

1) Leads highly complex projects requiring facilitation and collaboration across organisational functions.

2) Regularly works on highly complex issues or problems which require analysis of unique issues/problems without precedent and/or structure.

3) Exercises a high level of judgment in selecting methods, techniques and evaluation criteria for obtaining results.

4) Provides leadership in establishing partnerships with program stakeholders within GTSM, and with other organisational units.

5) Establishes operational objectives and work plans.

6) Provides strategic oversight and a framework for transformation to operate with success

7) Develops strategies for transformation efforts to remove barriers to achieve goals/business outcomes

8) Provide support, assistance, coaching and mentoring to staff to help identify process improvement projects, sharing expertise to ensure successful programme implementation and operational excellence.