Summary

Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description -Store Management:
Oversees and guides the stores to ensure a unique customer experience. Manages the relationship between clients and sales team. For the customer, this is the visible face of the brand.

Sub-Job Family Description - Store Manager:
Oversees the business at 360 degrees. Ensures a unique customer experience and that business goals are achieved by effective sales strategies and CRM activities. Promotes staff engagement, motivation and development. Follows visual guidelines to ensure immaculate product display and store image. Ensures store operational procedures run smoothly and efficiently. Represents the brand and our company values at all times.

Job Description

Role Mission

Reporting directly to the General Manager, Guam & Philippines, the Store Manager plays an instrumental role in leading the retail team on achievement of store business objectives, with the aim to grow the store clientele, ensure service excellence and develop brand loyalty.

Key Accountabilities

Sales and Client Management

Establish and implement Action Plans to develop sales for each product category and client segment
Ensure the achievement of business objectives and implementing activities and strategic projects, keeping in constant connection with Corporate functions
Demonstrate sales leadership by playing an active role on the sales floor
Ensure the implementation and development of CRM initiatives to develop a clientele network for the store
Ensure service excellence and client engagement in store

People Management

Manage a retail team with the support of Local HR (Recruitment, Coaching, Training)
Ensure the development of motivation, sense of belonging, and business involvement

Maximise Stock Business Potential

Build and maintain rapport with potential business providers (VIG, Landlords, personal shoppers, etc)
Support the PR and Consumer Management team in events
Ensure effective manpower manning in store (MTT)

Visual Merchandising Management

Ensure correct interpretation and implementation of visual guidelines, keeping the retail team up to date about visual issues, and ensuring VM maintenance, through a close cooperation with the Visual Display team

Store Management

Ensure an economical and operational effective management of the store, in compliance with internal policies and procedures
Ensure an adequate integration and optimization between front and back-office, ensuring appropriate store resources coverage, and supervising logistics and stock management
Ensure maintenance of inventory accuracy, in line with corporate policies and procedures

Key Requirements

Minimum 5 years of experiences in a similar capacity from the retail or service industry preferably with a proven track record in luxury fashion.
Well-groomed and driven with strong leadership, analytical and communication skills to manage teams in achieving objectives of all aspects.
Independent individual with strong decision making skills
Passionate in growing a career within the luxury fashion industry

Job Type

Regular

Start Date

2024-04-01

Schedule

Full time

Organization

Luxury Goods Philippines, Inc.