Position: Change in Latitude Guest Coordinator

Location: Panama City Beach, FL

Schedule: Tuesday-Saturday with flexibility as needed

Build your future at Minto! 

Since 1955, we’ve been proudly building better places for people to live, work and play, one home and one relationship at a time. To us, it’s all about special moments — like the thrill of a new apartment, the pride in owning a first home, or a growing investment partnership. We recognize this continues with great employees, like you, and would love for you to join us on our mission. At Minto we welcome change, celebrate new ideas and provide you with the resources, professional training and diverse opportunities to grow your career.

Your offer will include:

Competitive salary Annual bonus + benefits within 1 month + 401K matching + 3 weeks’ vacation Tuition reimbursement   Employee recognition platform – Be rewarded by your colleagues for your contributions! Many exciting career opportunities

Purpose:

Strive to make sales guests feel welcome with an end goal of maximizing asset value, customer satisfaction, and sales conversion. Effort will be placed to protect the asset and brand, while providing the finest guest experience possible. To exceed sales and customer satisfaction goals.

In this role, you will:

(25% of time to be spent on the following):

Property management, staging, and the care of the residences;  Maintain property by investigating and resolving concerns; coordinating repairs; planning regular maintenance to ensure brand standards are adhered;  Communicate with housekeeping staff and vendors; Manage inventory;

(25% of time to be spent on the following):

Show homes to guests;  Sales liaison to guarantee all are informed of business levels;

(50% of time to be spent on the following):

Communicate with sales prospects and coordinate their visits to ensure we exceed their expectations;

(Weekly):

Inventory control: Ensure there is adequate product/supplies on-site to accommodate guest activity and, as needed; Purchasing: Order product through vendors and purchase product from nearby establishments so we are always at full complement;

(Monthly):

Conduct comprehensive evaluations of each residence to maintain standards;

(Other Key Responsibilities :)

Maintain a professional, yet friendly, atmosphere in the office and other areas where prospective homeowners and guests congregate;  Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to Change in Latitude experience; Aid the team effort in every way possible & act in the best interest of the company; Constant and consistent follow-up and proactive communication via phone, mail and email with team and/or customers; Manage customer follow-up and document effective notes in CRM and the reservations program;  Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities; Communicate with appropriate departments regarding signage; messaging; collateral; etc.;  Inspect residences to ensure cleanliness and brand Standards are adhered;  Manage and inspect your “store front” (approach into neighborhood, residences; etc.) on a regular basis; Assist the community team as needed; Prepare reports by collecting, analyzing, and summarizing data and trends, as requested by management; Keep Director of Sales informed regarding business levels and items of concern;  Other duties within the scope, spirit and purpose of the job, as requested by management.

We would like you to have:

A positive attitude, a desire to be successful, and a culture of service; Be able to professionally communicate over the telephone, email, and in person with customers, staff, and vendors;  Working knowledge of residential mechanical components; Great customer service skills; Detail oriented with focus on follow up skills;  Able to apply principals of logical thinking to a variety of practical situations and accurately follow standardized procedures or processes;  Flexible work schedule to best accommodate the needs of our customers and/or team; Knowledge of Minto computer operating systems, CRM, and reservation’s system; 

Our future is better together. Apply now and join us! 

Minto is an equal opportunity employer committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. Should you require accommodation or support in any aspect of our recruitment and selection process, we will work with you to meet your needs

 

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