Company Description

A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

Job Description

Previous Guest Relations experience in a luxury service environment

Well spoken and attention to highest grooming standardsEnglish and other European languages are an advantageStrong skills in using Microsoft Office and other systems (Outlook, Word, Powerpoint, Excel, Opera PMS, Messagebox, Anantara App)Required to work independently.Able to balance work load between administrative tasks and guest interaction on a luxury level (e.g. pre-arrival arrangements and guest communication, arrival amenity preparation, coordinating special occasion experiences, receiving guest feedback through direct contact and courtesy calls and more)Reporting to a Guest Experience Manager and working closely with Butlers.Able to support Reception tasks when needed.

QualificationsCollege diploma in hotel management or related fieldPrevious experience in Front Office or Guest ServicesLuxury hotel experience is mustGood Communication skillsExperience with Front Office SystemsMust be fluent in written and spoken in English and Chinese

Additional Information

Relocate to remote area