POSITION:               Guest Experience Ambassador

DEPARTMENT:        Sales and Event Services

REPORTS TO:           Guest Experience Manager

FLSA STATUS:          Part-Time/Non-Exempt

Summary

Our Guest Experience Ambassador(s) will be responsible for creating a friendly, welcoming environment while consistently providing exceptional services to all guests while supporting Chicago Bears, Chicago Fire FC, concerts, and other responsibilities that will enhance the guest experience

Essential Duties and Responsibilities

Greet guests upon arrival and make them feel welcome

Gather and maintain the requisite equipment for each event 

Familiarize yourself with the layout and history of Soldier Field

Help guests by providing general information about Soldier Field, transportation, ADA, concessions, restrooms, seating areas, and more 

Maintain a positive, friendly demeanor at all times

Inform guests with Soldier Field etiquette, policies, and procedures only during major events

Assist with guests needs and questions during high level of visitation times 

Maintain knowledge about Soldier Field programs and events to better serve the guests

Relay information when needed to supervisor throughout events  

Utilize briefing reports to endure proper communication with guests and supervisor 

Observe guests and anticipate guest needs during events

Assist directing guests, answering questions, and relaying messages to supervisor when you do not know how to best assist the guest

Complete other projects and responsibilities as assigned by the supervisor 

Qualifications

Must be available to work a flexible schedule that includes weekends, holidays, and evenings

Must be comfortable in large crowds – noise levels in the work environment are frequently loud

Must be able to work both indoors and outdoors; may be exposed to all weather conditions, including extreme cold and heat

Skills and Abilities  

Exceptional customer service and communication skills

Strong ability to collaborate with other stadium teams throughout the venue

Ability to memorize the layout of Soldier Field (seating sections, restrooms, gates. Codes, etc.)

Ability to remain in your position for an entire shift

Ability to maneuver throughout the facility

NOTE: The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

TO APPLY

Please submit a resume detailing relevant experience.

Recruiter: Maggie Szot

Soldier Field - ASM Global

1410 S. Museum Campus Drive

Chicago, IL 60605

ASM Global is an Equal Opportunity / Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.