POSITION: Guest Experience Ambassador
DEPARTMENT: Sales and Event Services
REPORTS TO: Guest Experience Manager
FLSA STATUS: Part-Time/Non-Exempt
Summary
Our Guest Experience Ambassador(s) will be responsible for creating a friendly, welcoming environment while consistently providing exceptional services to all guests while supporting Chicago Bears, Chicago Fire FC, concerts, and other responsibilities that will enhance the guest experience
Essential Duties and Responsibilities
Greet guests upon arrival and make them feel welcome
Gather and maintain the requisite equipment for each event
Familiarize yourself with the layout and history of Soldier Field
Help guests by providing general information about Soldier Field, transportation, ADA, concessions, restrooms, seating areas, and more
Maintain a positive, friendly demeanor at all times
Inform guests with Soldier Field etiquette, policies, and procedures only during major events
Assist with guests needs and questions during high level of visitation times
Maintain knowledge about Soldier Field programs and events to better serve the guests
Relay information when needed to supervisor throughout events
Utilize briefing reports to endure proper communication with guests and supervisor
Observe guests and anticipate guest needs during events
Assist directing guests, answering questions, and relaying messages to supervisor when you do not know how to best assist the guest
Complete other projects and responsibilities as assigned by the supervisor
Qualifications
Must be available to work a flexible schedule that includes weekends, holidays, and evenings
Must be comfortable in large crowds – noise levels in the work environment are frequently loud
Must be able to work both indoors and outdoors; may be exposed to all weather conditions, including extreme cold and heat
Skills and Abilities
Exceptional customer service and communication skills
Strong ability to collaborate with other stadium teams throughout the venue
Ability to memorize the layout of Soldier Field (seating sections, restrooms, gates. Codes, etc.)
Ability to remain in your position for an entire shift
Ability to maneuver throughout the facility
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
TO APPLY
Please submit a resume detailing relevant experience.
Recruiter: Maggie Szot
Soldier Field - ASM Global
1410 S. Museum Campus Drive
Chicago, IL 60605
ASM Global is an Equal Opportunity / Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.