**Description:** Customize and personalize stay experiences for all World of Hyatt members and VIP guests on and off property in order to create memorable experiences and enhance customer satisfaction as well as guest loyalty. Works closely with all operational departments in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Coordinate with various areas of the hotel to enhance the guest experience in order to create memorable stay experience at the resort. Work closely with Room Division manager / General Manager and management team to set and / or implement policies, procedures to enhance guest experience. **Qualifications:** Ideally with a relevant university degree or diploma in Leisure management or Hospitality/Tourism management. Minimum 2 years work experience as Assistant Guest Experience Manager in larger operation. Good problem solving, administrative and interpersonal skills are a must. **Primary Location:** IN-KL-Kochi **Organization:** Hyatt Regency Kochi **Job Level:** Full-time **Job:** Guest Service Operations **Req ID:** KOC000424 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.