About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

There’s a certain magic in the air here that flows effortlessly through Old Town Square, onto Charles Bridge, over the Vltava and all the way up the tallest spires of Prague Castle – and that’s just what you can see from Four Seasons Hotel Prague. Centuries of wonder fill our walls, letting you trace the history of the city from the Baroque era to the neoclassical to modern day. Four Seasons Hotel Prague has a unique location, consists of three historical buildings connected to a new construction, has 157 rooms including 19 suites.

We are a human brand.  We are a culture brand. We are Four Seasons.

Four Seasons Hotel Prague is looking for a talented Guest Experience Manager to join our team.

About the role:

The position of Guest Experience Manager is aimed at managing and organizing all aspects of the external and internal guest activities, allowing in this way to create a memorable experience and
a connection with the destination. You will be responsible for maintaining excellent relationships with all our vendors, ensuring this way that our guests are taken care of in an excellent manner and manage our concierge team.

This job requires applicants to have current European Union work authorization.

This position is offered for a defined period of time of 24 months with a possibility of extension to unlimited contract based on your performance. Your trial period will be 6 months.

What You will do:

Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.Ensure to be the top VIPs point of contact prior arrival until post departure for the arrangement of their stay.Perform Top VIP room inspections to make sure amenities, welcome cards and special touches have been arranged.Be a driving force behind guest centric projects, aimed at elevating the experience and recognition of qualifying guests.Understands the actual trends of our guests and is able to identify opportunities for new experiences.Supervises day-to-day performance of the team. Leads Guest Experience and Concierge teams.

What You will bring:

Experience working in a luxury Hotel/Resort in a relevant Rooms department.2 Years experiencing managing a rooms team.Previous work experience as Concierge or Guest Experience Dept. is preferred.Attention to detail, creativity and the ability to multi task are required together.Excellent communication skills and command of the English language .Flexible schedule and the ability to work weekends and holidays.

What we offer:

Competitive remunerationExcellent Training and Development opportunitiesDiscover the world with attractive employee rates at Four Seasons Hotels worldwideComplimentary Employee Meals and laundry/dry cleaningEmployee benefit cafeteria system

For more than 60 years, diversity, inclusion and belonging have been part of our cultural network in the Four Seasons and underline how we do business every day.

Our guests and employees come from all parts of the world so we ensure each of them are welcomed, understood and feel at home with us. Our employees are the key to our success.

FS Prague People value a culture of unique personal contribution and strive for the excellence. We value an open and transparent communication and working in psychological safe environment. We enjoy the common goal to make us always better and stronger. And we love to have a fun together.