WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. - No two days or two hotels are the same, but our spirit and passion for hospitality always bring all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. 

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A WORLD OF REWARDS

\n\nYearly salary of £27,508.00\nFree and healthy meals when on duty\nDiscounted Membership Rates to wellness facilities, featuring a pool, gym, sauna and steam room\nTeam events and initiatives such as cinema visits or staff parties, team treats and wellness days\nGrow your Career\nPersonal Development programmes designed to support you at every step of your career\nA chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)\nTeam Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)\nTeam Member Referral Program\nPeoples pension with employers contribution\nHigh street discounts: with Perks at Work\nHoliday: 28 days including bank holidays (increasing yearly to up to 33 days)\nDiscounted dental and health cover\nGuest Experience Day after successfully passing probation\n\n

 

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What will I be doing?

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As Guest Experience Manager, you will oversee the Guest Service/Front Office Team, which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Experience Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: 

\n\nOversee the entire Guest Service/Front Office operation to maintain high standards\nEvaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement\nEnsure regular and VIP Guests are recognised and that the Guest Service department operates with a sales attitude and promotes the hotel brand's loyalty scheme\nSet departmental objectives, work schedules, budgets, policies, and procedures\nMonitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork\nEnsure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices\nMonitor staffing levels to meet cover business demands\nManage staff performance issues in compliance with company policies and procedures\nRecruit, manage, train and develop the Guest Service team\n\n

What are we looking for?

\n\nPrevious supervisory experience in Front Office within the hotel/leisure/retail sector\nHigh level of commercial awareness and sales capabilities\nExperience in managing people and developing people\nPrevious experience managing a department and Profit and Loss account\nExcellent leadership, interpersonal and communication skills\nCommitment to delivering a high level of customer service\nAbility to work under pressure\nFlexibility to respond to a variety of work situations\n\n

 

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EVERY JOB MAKES THE STAY.

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At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

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We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

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Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company