About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Nestled in Koh Samui's breathtaking coastline, Four Seasons Resort Koh Samui is an oasis of elegance and serenity amidst the azure waters of the Gulf of Thailand. Spanning 42 acres of lush landscapes with tranquil lagoons and cascading waterfalls, the resort exudes a sense of profound connection to the island's maritime charm. The resort boasts 70 sumptuously designed Villas and Residences that encapsulate the essence of traditional Thai elegance. Drawing inspiration from the time-honored Southern Thai architecture, the accommodations seamlessly blend intricate local craftsmanship with contemporary comforts. Each abode offers unparalleled views of the expansive sea and the surrounding coconut groves, ensuring guests are immersed in nature's embrace. Four Seasons Resort Koh Samui, where the essence of Thai luxury meets the whispers of the ocean, promises an experience that is both timeless and enchanting.

Guest Experience Supervisor

About the role:

The Guest Experience Supervisor bears the responsibility of managing all pre-arrival communications for designated guests at the resort. The Guest Experience Supervisor ensures accurate input of information in the system, particularly in golden and effectively communicates all reservation details to relevant departments for seamless execution and ensure an exceptional guest experience. The Guest Experience Supervisor is also act as a villa host or a primary contact, who will assumes personal responsibility for all aspects of the guest experience, including coordinating services, managing reservations and more. This role revolves around guaranteeing the comfort and satisfaction of the guest they directly serve and oversee day-to-day operations and concierge operations that contribute to supporting the Guest Experience.

This role involves strategic planning, and guest satisfaction to ensure the highest standards of service and profitability.

The position reports to Guest Experience Manager, Front Office Manager as well as Director of Rooms and Residences.

What you will do:

Managing all pre-arrival communication for designated guests at the resort, which includes but is not limited to Elite Guest, High Return Guests, Specialty Suites Guest, Special Attention Guest and Residence Guest. Obtain information about the guest essentials and preference through connecting with guest, travel agent, and/or the counterparts at other Four Seasons Hotel and Resort.Effectively communicates all details to relevant department of seamless execution. Prepare the welcome card and personalized amenities.Lead the weekly pre-arrival meeting.Deliver a personalized, memorable and unique experience to the designated guests. Welcome and meet guests upon arrival and escort them to the villa as well as connect with guest during stay and upon departure.Assist guest in all inquiries in connection with resort services. Is fully knowledgeable of all resort facilities, operations hours, key contact personnel, in-house events, directions as well as fire, safety and emergency procedure.Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.Actively offer service beyond guest’s expectation and ensure a memorable and personalized stay.Resolve guest complaints and find opportunities to recognize and personalize the service experience for all guests.Handle multiple tasks (Reception, Cashier, Concierge and Operator). Assist the team and buggy driver during crunch time.

What you bring:

Must have existing work authorization to work in the country of ThailandProven experience in a similar role within a luxury hotel or resort.Excellent communication, problem-solving, and guest service skills and a strong team player.Excellent personal presentation and interpersonal skills.Proficiency in hotel management software and systems.Warmth, care and genuine enthusiasm when dealing with guests and internal customers.Commitment to upholding Four Seasons Service and Culture standards.Ability to handle multiple tasks and remain calm under pressure.Ability to function effectively in an unsupervised environment.

What we offer:

Competitive Salary, wages, and a comprehensive benefits packageExcellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and ResortComplimentary Dry Cleaning for Employee UniformsComplimentary Employee Meals
 

Schedule & Hours:

This is a full-time positionThe working hours will primarily be early morning, days and nights, during weekdays and weekends.