Join the Team at Montana's Premier Luxury Ranch Resort! About The Resort at Paws Up: Nestled on a breathtaking 37,000-acre ranch, The Resort at Paws Up embodies the spirit of the American West. As a family-owned, award-winning destination, we inspire both guests and team members alike. Position:  The primary purpose of the Guest Liaison is to serve as the central point of contact for guest interactions and service coordination at The Resort at Paws Up, ensuring seamless, high-touch experiences throughout the guest journey. This position is responsible for executing front desk operations, managing guest communication via multiple channels, facilitating activity and dining reservations, and handling guest service requests with professionalism and efficiency. Additionally, the role includes logistical responsibilities such as transportation, concierge services, and collaboration with various resort departments to fulfill guest needs, enhance their stay, and resolve any service concerns. Ultimately, this role is integral to maintaining the luxury standards of the resort by delivering exceptional service, anticipating guest preferences, and ensuring operational excellence in all guest-facing interactions. What We Offer: + Career Development and Advancement Opportunities + Employee Assistance Program (5 free counseling sessions) + Referral Bonus Program (Get paid $250 to recruit) + Carpool Reimbursement ($5-$20/Day) + Employee Discounts on Merchandise (30% on select items in our retail store) + Employee lunch provided See for Yourself! https://youtu.be/OMstfigzWXk?si=VLVEQDaAGChmD9it Primary Responsibilities: + Check guests in and out through resort systems. + Ensure all guest folios are accurate and reviewed prior to the guest departure. + Reply to Paws Up App messages are received and replied to in a timely and professional manner. + Send out daily app messages to guests on property promoting events, activity openings, spa openings, etc. + Answer phones in a timely and courteous manner and dispatch calls accordingly while following the company’s phone etiquette standards. + Present a professional and courteous demeanor both on the phone, in person, on the Resort app and through email; Email correspondence is handled with proper grammar. + Act as liaison between the guest and departments on guest requests, ensuring follow through, completion, and resolve. + Converse with the guests at a high level, being aware of their needs and fulfill special guest requests as instructed by management or the guest directly. + Ensure confidentiality of guests prior to, during, and after their stay. + Assist with guest service issues accurately and promptly. + Sell and promote resort revenue generating activities, guest enrichment activities, accurately and promptly assisting to remedy guest service issues. + Keep up-to-date knowledge on all menu items including preparation, any allergens, and alternative preparations; Communicate food restrictions to Food & Beverage and Culinary teams. + Maintain up-to-date awareness of Resort information and amenities. + Follow and complete daily department checklists. + Compile data and reports as needed. + Maintain clean and clear work environment while staying organized and efficient. + Assist with scheduling appropriate activities, nanny services, spa appointment, dinner reservations, etc. that the guests and guest experience department request. + Assist in the arranging and organization of guest celebration amenities that are unique and personalized. + Assist in the training and support of Seasonal Front Desk Agents. + Create Purchase Requests for any last-minute guest billable items for the Town Runner to pick up in town. + Assist guests with personal shipments. + Maintain a high level of attention to detail at all times. + Communicate and maintain timelines and priorities. Supportive Functions: + Display hospitality and professionalism to our guests and team members at all times, take pride in representing The Resort at Paws Up professionally with our guests and ensure that all transactions with guests are handled in a legal, ethical, and confidential manner. + Maintain a favorable working relationship with all Resort team members to foster and promote a positive working environment. + Maintain a clean and neat appearance at all times. + Perform work in a safe and high-quality manner. + Pick-up/drop-off guests from the airport, their accommodations and various locations on property + Drive and operate gasoline or diesel-powered multi-passenger vehicles to transport guests safely + Provide property accommodation tour upon drop-off to lodging accommodation. Deliver guest luggage from vehicle. Inform guests of notable elements and operation of lodging accommodations. Assist guests with app setup and answer any questions about their itinerary + Ensure that pre- and post-trip vehicle inspection reports are completed throughout shift. Check condition of the vehicle’s tires, brakes, windshield wipers, lights, oil, fuel, water and safety equipment to ensure everything is in working order + Keep vehicles’ interiors/exteriors clean + Transport guests to and from scheduled activities, spa treatments, dining outlets and flights, ensuring that transportation is always timely + Assist any other function of Guest Services team as needed Looking for team members with: + High school diploma, GED or vocational training or job-related course work, preferred College degree + Minimum 2 years of experience in the hospitality industry, preferably Front Office. + Proven experience with Microsoft Office (Outlook, Word, Excel and PowerPoint) and keyboard skills + Proficient ability to multi-task and work in a fast-paced environment while remaining organized and prioritizing workload throughout the day + Has a friendly and professional manner under periods of high demands and with guest, team members, and management + Valid State Driver’s License If you are passionate about creating positive guest experiences and ready to take on a new challenge at a prestigious resort, we would love to hear from you. Apply today to join our dynamic team at The Resort at Paws Up! The Resort at Paws Up provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.