**Position Purpose** As a Guest Operations Team Leader, you will play a vital role in overseeing day\-to\-day guest service operations, ensuring exceptional guest experiences, and managing a team of service attendants\. The ideal candidate will possess strong leadership skills, a passion for customer service, and the ability to inspire and develop a team while maintaining high hotel standards\. **Duties & Key Responsibilities** **Requirements** College degree or above with good command of English \(written and verbal\) to meet business needs\. 1 to 2 years' working experience in Front Desk or Restaurant preferred\. Fast and efficient use of computer operating systems, including Hilton's own management system\. Improve guest satisfaction with strong interpersonal skills\. Good at dealing with guest relations, able toquickly and effectively deal with all kinds of problems\. Ability to work under pressure\. Strong coordination and communication skills\. Patient with a high sense of responsibility and proactive in dealing with problems\. Strong senseof responsibility and self\-motivation\. A strong teamplayer who can work well independently\. **Qualifications** Bachelor’s degree in hospitality management or related field preferred\. **Job:** _Guest Services, Operations, and Front Office_ **Title:** _Guest Operations Team Leader \- Tru by Hilton Tam Ky City Centre_ **Location:** _null_ **Requisition ID:** _HOT0BEAK_ **EOE/AA/Disabled/Veterans**