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IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK:

https://www.myworkday.com/mohegan/d/inst/1$9925/9925$5624.htmld

Position Summary:

This position is responsible for providing guests with the effortless and seamless movement in and out of the hotel.    

Primary Duties and Responsibilities: includes but not limited to:

Greets guests in a warm and sincere manner and provides outstanding guest serviceRegisters hotel guests and assigns and issues room keysAddresses all Guest concerns in a timely mannerEnsures proper payment is received on all reservationsAssists with the preparation, arrival and departure of all corporate, conventions and bus groupsRuns back-up reports and updated document consistently every two hoursResponsible for the completion of the over the credit reportCompletes daily room blocking (i.e. deposits and accessible rooms)Assists guests in making dinner and spa reservations, along with transportation needsEnsures completion of the daily count sheetProcesses due-outs and express checkouts daily, and in a timely manner, to ensure maximum availability of rooms on the hotel rackAnswers hotel phones, guaranteeing phones are answered within three rings

Secondary Duties and Responsibilities:

Assists in other locations throughout Hotel Operations, including Aquai reception and ConciergePre-registers guests and issues pagers, as neededStocks supplies in the back office and at the Front DeskEnrolls guests in the Mohegan Sun Momentum Program

Minimum Education and Qualifications:

High School Diploma or equivalentPrevious high-volume hotel guest service experienceExcellent computer skills

Competencies:  Incumbent will master the following competencies while in this position:

Excellent written and verbal communication skillsAble to multi-task under stressful situationsGood typing skillsExtensive knowledge of the property and local areas and destinations

Training Requirements:

Knowledge of LMS, LRS, HMS, RPOS, Lodgenet, Ascent, Bartech, Expresso, Hotel paging system, telecheck and Time Lox/DC One

Physical Demands and Work Environment:

Must be able to work in a fast paced office work environmentMust be able to stand, reach, bend or sit for extended periods of timeMust be able lift heavy objectsMust be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job.  Mohegan Sun reserves the right to make changes to the above job description whenever necessary.

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Work Shift:

Regular

Knock, knock. Hear that sound? That's opportunity!

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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.