Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal. The Guest Relations Communications Coordinator position exists to perform diversified functions in representing FOTF to guests that visit the ministry campus by greeting guests, providing organization information, acting as the lead guest relations content provider, serving in various capacities in the Welcome Center, administrative support, conducting tours and the liaison to the Security Department; requires general supervision and refers questionable matters to supervisor. Essential Duties/Responsibilities: Content Provider: + Maintains and updates Welcome Center and Guest Relations web and social media presence through website updates and social media site content + Records in multiple formats and writes constituent stories for ongoing video updates and stories via web and social media Tour Host/Hostess: + Greets, ministers to, and assists guest(s), which may include providing information, directing visitors for tours, broadcast tapings or appointments + Answers questions concerning the work of Focus on the Family, its history, and its goals; engages in continuing education about the ministry + Hosts broadcast taping audiences and answers questions concerning the work of Focus on the Family, its history, and goals; escorts, as needed, VIP guests to ministry appointments + Provides hospitality and assistance for special events of the ministry, including after-hour events Administrative Support: + Stocks and provides magazines and other complimentary materials/resources for guests + Receives, sorts, and distributes incoming mail for appropriate distribution; may research and assemble background materials required for response + Assists in short or long-term projects as assigned by supervisor + Creates, maintains, organizes, and ensures security of office and computer files containing records, reports, etc.; supplies information from files as requested; maintains front desk manuals, logs, and computer files + Operates and inputs data into computers using existing software; uses data to develop reports and presentations + Actively distributes and serves as the communications “hub” for information relevant to Guest Relations + Assists in a variety of administrative duties involving VP of Communications, including processing receipts and filing expense reports via Concur, maintains P-Card for department supply purchases, and acts as backup for Dayforce + Monitors administrative assignments and sets priorities for meeting deadlines; balancing supervisor’s and own workloads; adjusts work schedule to meet extra demands and or changing priorities + Assists with budget management + Maintains subscriptions for VP and various ministry personnel + Performs other administrative duties including appointment and conference room scheduling, making travel arrangements, and preparing expense statements, maintaining information, files, tour books, scheduling information, preparing semi-routine correspondence, reports, and forms Reception: + Serves as FOTF information specialist to guests (its history, objectives, ministries, budget) by researching questions and providing answers + Serves as diplomatic "buffer" for employees from visitors who don’t have appointments + Arranges special unscheduled tours/visits for the ministry when possible + Connects businesspeople with the appropriate FOF ministry/department with which they have an appointment + Answer questions concerning past and present FOTF leadership in a manner that would actively ensure privacy, safety, and their well-being + Interfaces with other departments within the ministry and/or outside contacts to exchange information, answer inquiries, consult on problems, and secure cooperation or approval on action to be taken + Takes reservations for Broadcast tapings, checks in guests on day of taping, and ensures seats are available for all those who have reservations; Books birthday party reservations/requests; Books large group playdates + Answers, places, screens, and refers calls efficiently and cheerfully; takes messages and responds to inquiries by providing appropriate information; Receives and maintains updated secured ministry directory + Trains volunteers and employees who assist with front desk coverage + Creates an d posts the Welcome Board daily, and makes changes as needed Security + Enforces and implements security/safety procedures with guests, general crowd control; alerts Security to difficult and/or hostile visitors + Acts as the Guest Relations liaison to Security; writes security reports of events, activities, and system deficiencies + Maintains attitude and awareness of surroundings and security procedures and risks Other Duties/Responsibilities: + Ministers to and prays with guests as opportunities arise + Serves as a floater, to fill whatever position is needed + Takes written messages concerning tour or birthday party bookings + Cross-trained as First Aid Responder, and Fire Warden + Works with other Guest Relations staff to effectively build a strong team environment + Performs other duties as assigned Working Environment/Physical Activities: + Must be able to pass a Post Offer Prehire Physical exam + Office and inter-campus environment + Occasional holiday and weekend work is required + May be required to work on Saturday, in addition to other days throughout the workweek + Ability to walk across the parking lot several times per day, including in adverse weather conditions + Ability to stand, walk and speak for long periods + Ability to lift 40-50 pounds + Must be able to operate motor vehicles safely, possessing a valid Colorado driver’s license JOB QUALIFICATIONS/REQUIREMENTS Character/Spiritual: Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...” Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.” Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct (http://media.focusonthefamily.com/fotf/pdf/about-us/human-resources/moral-policy.pdf) and Statement of Faith (http://www.focusonthefamily.com/about/foundational-values#values) ; upholds Focus on the Family's ministry in prayer Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer Engages in Christian ministry Demonstrates behaviors aligned with FOF core values (http://www.focusonthefamily.com/about/foundational-values#values) Personal Characteristics: + Customer service oriented, self-control, integrity, teachable, respectful, and considerate of others, adaptability, personable + Responsive and discerning in diverse situations Knowledge/Experience: + 3-5 years of experience in the customer service or hospitality field preferred + Security, law enforcement, or self-defense background preferred + Expertise and command of corporate social media + In depth knowledge of FOF mission, philosophy, values, and objectives Skills, Abilities and Special Talents/Gifts: + Experience with blogging, web design, and posting various content forms + Excellent communication skills, grammar/clarity of expression, and good organization of thoughts with effective articulation + Excellent interpersonal skills and the ability to interact with all levels and types of individuals + Ability to memorize and retain numerous facts, tour script(s), and information pertinent to position and Focus Policy + Must have a neat appearance, meet ministry dress code, and be able to represent the company in a professional manner + Ability to handle stress, remain calm, and respond effectively during emergencies + Ability to apply logic, rational thinking, intuition, and discernment in innovative ways to analyze situations, solve problems and make decisions Ability to observe and to report on situations and people with great accuracy Pay Range: $17.00 to $19.75/hr Application Materials Required: Cover Letter, Resume/CV * Colorado Residents: In any materials you submit, you may redact or remove any age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Application Materials Instructions: Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. 2. A cover letter that specifically addresses the job requirements and outlines qualifications. Focus on the Family puts a high value on our team members and offers a unique benefit package. Employees scheduled for 20 hours or more per week are eligible for: + Norton LifeLock ID Theft Coverage + Legal Shield/ID Shield Coverage + AFLAC + 403B Retirement Plan + Vacation Time & Vacation Payout + Sick Time + Holidays + Service Awards + Community Service Days + Bookstore Discount + Fitness Center Employees scheduled for 30 hours or more per week are eligible for all the above and: + Medical Plan + Dental Plan + Vision Plan + Life Insurance + Disability Insurance + Flexible Spending Accounts + EAP (Employee Assistance Program) + Tuition Reimbursement + Warehouse Membership Reimbursement Note : This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents. *Temporary employees are not eligible for benefits, except for: + Sick Time + Bookstore Discount + Fitness Center Tentative Search Timeline: + Priority will be given to applications submitted by February 21, 2025. However, this posting will remain open until filled. + The potential employee start date is March 3, 2025. Posting date: January 22, 2025 Unposting date: ongoing until filled Posting contact email: job@fotf.org Helping Families Thrive in Christ! Focus on the Family is a 501c3 Christian Non-Profit Ministry. Job Details Pay Type Hourly