About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Since opening in 1962, The Ocean Club, A Four Seasons Resort, Bahamas has been a playground for celebrities and discerning travellers set along an 8-kilometre (5-mile) stretch of natural, white-sand beach on Paradise Island. Connect with Bahamian beauty in an enclave of remarkable seclusion, where intimate low-rise buildings are immersed in 14 hectares (35 acres) of Versailles-inspired lawns and gardens. Wake up to breakfast on your private balcony, then indulge in a restorative treatment in one of our Balinese-style spa villas or head out for a round of golf at Ocean Club Golf Course. However you spend your day, be sure to join us back at Martini Bar and Lounge for a nightcap.

When Legends Come To Life

Since opening in 1962, The Ocean Club has welcomed the world’s most discerning guests to our five-mile stretch of natural white sand beach – framed by 35 acres of Versailles inspired lawns and gardens.

Discover the legendary chic of The Ocean Club, combining elevated Four Seasons service with laid-back Bahamian style – creating one of the most sought-after resort experiences in the Caribbean. 
 

On a stretch of natural white sand beach, our resort offers 107 ultra-luxury accommodations, a Balinese-inspired spa, and dining by Michelin-starred chef Jean-Georges Vongerichten.

The Ocean Club has a treasured history serving generations of luxury travelers.  Expansive lawns and towering coconut palms provide an enchanting backdrop to the pristine beaches of Paradise Island.

The Ocean Club offers a rich roster of activities including water sports such as snorkeling, sailing and wind-surfing along with land-based activities including world-class golf and tennis plus a relaxing spa.

The Role of the Guest Relations Coordinator

The Guest Relations Coordinator is responsible for fielding guest comments and inquiries through effective communication methods including telephone, email, mail, faxes, and couriers.  This individual is also accountable for regular and project-based administrative assistance to the Operations team.

Key Functions

Receives, processes, and confirms Guest Preference Planners, communicating with the guest and the operation within approved brand guidelines.

Prepares a Personalized Guest Itinerary to be placed in the arrival packet and presented to the guest upon arrival.

Receives, processes, and confirms guest requests through the Ocean Club, A Four Seasons Resort, email address.

Prepares a list of guest activities to be included in the welcome packet on the guest’s arrival day.

Prepares personalized welcome letters from the GM for arriving guests.

Ensures that all special requests, changes, and amenities are recorded and communicated to the relevant departments.

Reviews next-day reservations to ensure all special requests are recorded and properly traced.

Actively participates in the daily arrival process by greeting and interacting with guests and being present in the lobby.

Monitors guest expectations by working with Guest Preference Planners and following up with operations daily, including milestone celebrations.

Assists managers in introducing and meeting with guests.

Receives on-site reservation requests and processes them through KCRS in accordance with brand standards.

Plays a key role in maintaining guest history.

Immediately responds to guest inquiries or concerns, escalating issues to senior management when necessary.

Ensures proper arrival processes for VIP guests, including room assignments that reflect guest status and the delivery of approved Ocean Club amenities (e.g., fruit bowls, ice, turndown service, or other special requests).

Maintains a strong presence in guest areas such as pools, restaurants, and lounges, ensuring that any issues raised are promptly resolved.

Oversees daily operational activities of the resort and ensures the execution of guests' personal requests and needs while delivering exclusive, personalized service through consistent communication with the leadership team.

Ensures confidentiality of all received information.

This is an exciting time to join The Ocean Club, a Four Seasons Resort.

Applicants that are interested in applying, please note that the position is based on The Ocean Club, A Four Seasons Resort Property located in The Bahamas and is available to those individuals who possess a legal ability to work in The Bahamas without sponsorship.