Company Description

Minor Hotels owns, manages and operates a diverse portfolio of over 540 hotels, resorts and branded residences across 56 countries. Flexible and adaptive to market trends, we drive growth through our eight hotel brands, alongside a collection of related hospitality businesses and strategic partnerships with other leading hotel brands worldwide.

Job Description

As a  Guest Relations Manager you are an integral part of our team and will collaborate closely with the Assistant Front Office Manager, overseeing the daily operations in terms of guest satisfaction. Your role is pivotal in upholding the utmost standards of quality in both products and services. Dedication to delivering an exceptional level of service to all guests is paramount. Additionally, your responsibilities will extend to the development of skills and competencies among direct reports and colleagues, ensuring a continuous commitment to excellence.

Qualifications

Minimum Qualifications

Previous experience working in 5 star resortsPrevious experience as a Duty Manager or Guest Relations Supervisor / ManagerConfident in handling various issuesExperienced in Opera PMSFluent in English, both written and verbalMust hold a local citizenship

Desired Qualifications

High attention to detail, ownership and accountabilityExcellent time management skillsPro-active vs re-active approachFamiliarity with Thai cultural practices and nuances to enhance service quality and guest experiences.