WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. 

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Conrad London St James is one of Hilton’s three global luxury brands and reflects the bold, inspired and personalised service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10% in the world.

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A World of Rewards:

\n\nYearly Salary: £32,500 plus incentives from upsell\nA global travel program for team members\nUniforms\nMeals whilst on duty\nTo be part of a fabulous team\n\n

 

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The hotel located in the heart of Westminster, as well as 256 beautifully appointed bedrooms our outlets within the hotel offer its teams the opportunity to join exciting food and drink concepts, with the standards and luxury service Conrad is famous for. Supported by celebrity chef Sally Abe, they consist of: 

\n\nThe Blue Boar Pub, opened May 2021, which is a contemporary take on a British pub \nThe Hedgerow, the hotel’s first cocktail bar, which takes inspiration from the beauty of the traditional British countryside \nThe Pem, a glamourous and elegant restaurant in the centre of the hotel showcasing classic British cuisine using modern techniques \nThe Orchard, for afternoon teas and lighter meals \nThe Executive Lounge, an exclusive space dedicated to our most valued guests, providing a higher level of luxury and personalized service.\nSeven Meetings & Events Spaces, perfectly designed to host a wide range of gatherings and events, each space offers the same commitment to quality, luxury, and service excellence that define Conrad London St. James.\n\n

 

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What will I be doing?

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A Guest Relations Manager manages the needs of VIP and long-stay Guests in order to ensure an exceptional Guest experience.

\n\nShift patterns are 4 on and 4 off (12 hours shift)\nMeet, greet and direct Guests who enter the lobby area\nServe as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements\nSeek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner\nServe as a point of contact for long-stay Guests ensuring they feel comfortable and can ask advice or information from Guest Relations\nManage, record and resolve promptly Guest or customer complaints\nEnsure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge\nDemonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate\nCommunicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty; choose rewards that meet Guest preferences while remaining within the allocated budget\nMaintain good communication and work relationships in all hotel areas\nMaintain staffing levels to meet business demands\nAttend all Front Office meetings and Executive Lounge Meetings\nComply with hotel security, fire regulations and all health and safety legislation\nAct in accordance with policies and procedures when working with front of house equipment and property management systems\nAssist with other departments, as necessary\n\n

 

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What are we looking for?

\n\nPrevious managerial experience in a customer service function\nAn ability to listen and respond to demanding Guest needs\nExcellent leadership, interpersonal and communication skills\nAccountable and resilient\nCommitment to delivering a high level of customer service\nAbility to work under pressure\nFlexibility to respond to a variety of different work situations\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\n\nPrevious experience in a customer service function or a similar role\nA passion for delivering an exceptional level of Guest service\nHigh level of IT proficiency\n\n

 

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Travel:

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St James Park Tube Station – District & Circle Line – across the road

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Westminster Tube Station – Jubilee Line (4 Mins Walk)

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Victoria Station (8 Mins Walk)

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Waterloo Station (10 Mins Walk)