Guest Relations Manager - Global Governance and Reporting Job ID 222588 Posted 04-Jun-2025 Service line GWS Segment Role type Full-time Areas of Interest Building Management Location(s) Sydney - New South Wales - Australia + **Global financial institution client** + **Workplace Experience role within a corporate environment ** + **High-performance team** + **Based in Sydney CBD | Land of the Gadigal people** **About CBRE** CBRE is the world's leading and largest commercial real estate services and investment firm, servicing over 90% of the world’s Fortune 100 companies. Our Global Workplace Solutions division (GWS) is comprised of the best and brightest industry professionals, at the forefront of innovation, and highly invested in the development and unique needs of our diverse employees and global clients. **About the Role:** As a CBRE Guest Relations Manager, you will provide central support to the Global and Regional operations teams that deliver workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. **What You’ll Do:** + Perform financial administration and commercial reporting responsibilities including invoice processing, cost tracking, financial analysis + Support delivery of governance, assurance and compliance responsibilities and work collaboratively with regional operations teams + Oversee and maintain customer data metrics and reporting + Oversee management and administration of systems used by global and regional Workplace Experience operations teams + Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities. + Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions. + Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors. + Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement. + Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives. + Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes. **What You’ll Need:** + Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. + Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems. + Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department. + In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Preference for additional knowledge in Microsoft Power products. + Extensive organizational skills with a strong inquisitive mindset and high level of attention to detail. + Agile problem solving - able to resolve problems as they arise in an appropriate manner. + Experience in a corporate or Hospitality environment with a focus on financial management and data analytics. + Strong verbal and written communication skills – ability to communicate at all levels. **What's in it for you?** + Working alongside an experienced, well-established individual. + Extremely inclusive and friendly office culture. + Exposure to world-class facilities management services and opportunity to work with some of the industry’s most talented performers. + High exposure to career growth opportunities within GWS and across CBRE If this sounds like a good fit, we’d love to hear from you! Please submit your up to date resume for consideration, and note that due to high volumes of applications only suitable candidates will be contacted directly. At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed. We are striving to remove barriers and improve the employment prospects of people with disability or long-term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We look forward to hearing from you! #WeAreCBRE CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)