**Job Summary** Reporting to the Sales & Gallery Support Manager, the incumbent will work at the Sales Gallery and receive guests arriving to attend the sales preview. He/She will also be responsible for guest check-in, customer service, guest confirmation, gift distribution, reporting, ensuring that effective costs measures are maintained as well as administrative duties. **Core Work Activities** + Promote good working relationships between the Sales Gallery and all other departments, ensuring clear lines of communication are maintained. + Maintain a professional and high standards of appearance and demeanor. Lead by example by maintaining high standards and professional leadership, inspire, motivate and be an active hands-on participant. + Assist the Sales Manager in the overall efficient operation of the Sales Gallery as well as generation of reports. + Respond to and manage in a timely manner any guest concerns or complaints in conjunction with any relevant departments i.e. Marketing, Customer Delivery. + Ensure all guests are greeted and registered in a timely manner, and that all gallery administrative support associates provide the highest level of guest service in their interaction with tour guests at all times. + Ensure that all cash operation accounts are regularly checked and audited and any discrepancies are immediately reported to the Finance department and Sales Manager. + Ensure that Sales Gallery facilities, property and assets are maintained to a high standard at all times. + Managing inventories and ordering and invoices of items in Gallery. + Completing reports required for sales and encore operations. + Any other tasks as deemed productive and required by the Sales & Gallery Support Manager/Assistant Gallery Manager and the Sales Manager. + To prepare welcome letters & deliver to hotels for Preview Packages overseas guests (when travel resumes) + Handling monthly auditing with Finance team. + Gallery administration tasks on adhoc basis as assigned. **Candidate Profile** + Candidates with diploma and above preferred, though not an essential requirement. + Minimum 1-2 years’ experience in customer service and preferably in hospitality industry. + Knowledge of English or Mandarin Language is essential as this role is expected to communicate to English or Mandarin speaking guests. + Good Computer proficiency. + Must be available to work the following working hours: - Wednesday to Friday: 2pm to 11pm - Saturday and Sunday: 10am to 7pm **.** Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture