Work where every moment mattersEvery day almost Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare network St Vincentrsquos Medical Center in Bridgeport has more than employees It includes a bed community teaching hospital a bed inpatient psychiatric facility in Westport a large multispecialty provider group and special needs services for adults and children St Vincentrsquos is the first hospital in Fairfield County to be integrated into the Hartford HealthCare network and is the systemrsquos second largest hospitalJob SummaryActs as a liaison between guests staff and patients to respond to patient and guest information inquiriesReceives screens routes andor responds to all incoming inquiries forinformation directions or concernsReceives guest suggestions and complaints and escalates through proper channelsProvides patient information in compliance with The Health Insurance Portability and Accountability Act HIPAA requirements and organizational privacy policiesIdentifies and report issues of safety and maintenanceAssist in improving patient satisfaction while keeping volunteer office management informed of potential problems Anticipates families needs and is proactive in resolving issues before they become major source of concernActively participates in meeting goals and objectives of the department to ensure that the department contributes to the attainment of the overall hospital goals and objectivesBasic keyboarding skillsOther Duties as assignedWork where every moment mattersEvery day almost Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare network St Vincentrsquos Medical Center in Bridgeport has more than employees It includes a bed community teaching hospital a bed inpatient psychiatric facility in Westport a large multispecialty provider group and special needs services for adults and children St Vincentrsquos is the first hospital in Fairfield County to be integrated into the Hartford HealthCare network and is the systemrsquos second largest hospitalJob SummaryActs as a liaison between guests staff and patients to respond to patient and guest information inquiriesReceives screens routes andor responds to all incoming inquiries forinformation directions or concernsReceives guest suggestions and complaints and escalates through proper channelsProvides patient information in compliance with The Health Insurance Portability and Accountability Act HIPAA requirements and organizational privacy policiesIdentifies and report issues of safety and maintenanceAssist in improving patient satisfaction while keeping volunteer office management informed of potential problems Anticipates families needs and is proactive in resolving issues before they become major source of concernActively participates in meeting goals and objectives of the department to ensure that the department contributes to the attainment of the overall hospital goals and objectivesBasic keyboarding skillsOther Duties as assignedmiddot High school diploma or equivalent requiredmiddot year Customer service experience requiredmiddot Verbal and written proficiency in English required middot year Customer Service experience in a medicalhospital environment is preferredWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentmiddot High school diploma or equivalent requiredmiddot year Customer service experience requiredmiddot Verbal and written proficiency in English required middot year Customer Service experience in a medicalhospital environment is preferredWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment