A Guest Relations Supervisor supports the needs of VIP Guests and informs other Team Members of VIP needs in order to ensure an exceptional Guest experience.

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What will I be doing?

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As Guest Relations Supervisor, you will support the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

\n\nAssist Guest Relations Manager with the daily operations of the department\nCheck Guest arrival reports in advance and communicate daily with Housekeeping on room allocations for VIP Guests\nManage special room assignments and suite occupancies\nAssist with welcoming VIP guests by escorting them to the Executive Lounge and to their rooms\nEnsure all VIP room standards are met and amenities are in place before arrival\nManage the Guest Relations Desk in the hotel lobby\nServe as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements\nMaintain inventory of Guest amenities\nDemonstrate current knowledge of all hotel products and services\nOffer a professional manner with an emphasis on hospitality and Guest service\n

What are we looking for?

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Guest Relations Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\nAn ability to listen and respond to demanding Guest needs\nExcellent leadership, interpersonal and communication skills\nAccountable and resilient\nCommitment to delivering a high levels of customer service\nAbility to work under pressure\nFlexibility to respond to a variety of different work situations\nExcellent grooming standards\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\n\nExperience in a managerial role within a Guest Relations department\nA passion for delivering an exceptional level of Guest service\nA degree or diploma in Hotel Management or equivalent\n\n

What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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