At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
If you are an internal applicant, please log into Workday and apply for your application to be considered.
Please Click Here to apply internally.
Guest Relations SupervisorSUMMARY The Guest Relations Supervisor is responsible for establishing contact of special guests and VIPs but not limited to V5 High-Rate guests, as well as supervising and coordinating the arrival, activities during their stay as well as their departure.ESSENTIAL FUNCTIONSMost all Reservations and Front Desk Agent FunctionsContacting guests prior to arrival to assist with reserving transportation, on-site activities and on-site dining reservations for future guests. “Pre-Arrival Calls and emails”Booking activity and dining reservations for guests within the resortMaintaining ongoing communication with activity departments regarding events and opportunities of enjoyment within the resort.VIP Services, handling all VIPs and greeting VIP guests with arrival packets and being Point of Contact during stay.Proficient in ALICE Concierge System and expertly communicates with the Concierge Team.Handling guest complaints and issues while on propertyEnsuring guest satisfaction by being their point of contactEnsuring guests accommodations are up to Montage standards and everything is in working order prior to their arrival Ensuring amenities and preferences are honored prior to guest arrivalTraining and overseeing the guest relations agents to ensure quality guest interactions and servicesFull flexibility and being able to adapt to unexpected schedule changesQUALIFICATIONSCollege Degree preferred.Minimum of two years’ experience in a luxury hotel preferred.Minimum of two years’ experience in customer service.Minimum of one year experience as a Concierge.Excellent telephone etiquette.Exceptional guest recovery skills.Enjoy interacting with people in a fast paced environment.Excellent organizational and time management skills.Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook.Must possess a positive attitude.Must be willing to participate in a learning environment.Must integrate company values throughout all interactions.Must be able to quickly adapt to effectively using new software products.Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands.PHYSICAL REQUIREMENTS Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.