Location: Pala, CA

To ensure the Hotel and 4 diamond standards of cleanliness in all guest rooms are achieved and maintained. Reports directly to assigned Housekeeping Supervisor.

Previous GRA experience at 4 Star or 4 Diamond property preferred. Knowledge of proper cleaning techniques. Must read, write, speak and understand English (bilingual a plus). Maintains all guest rooms at Hotel and 4 diamond standards. Completes assigned work without disturbing guests. Must be able to interact and effectively communicate with guests. Maintains a safe work environment.

Essential Job Functions:

Maintains all guest rooms at Hotel and 4 diamond standards. Maintains these standards while completing daily assigned work assignments. Completes assigned work without disturbing guests. Completes work in the order assigned by the supervisor to ensure guest satisfaction. Must be able to interact and effectively communicate with guests. Create a sense of recognition by using the guest’s last name, when known, in a natural and discreet manner. Maintains a safe work environment. Responsible for any keys and/or equipment assigned. Complies with all OSHA requirements. Customer Relations – directs guests with problems and/or complaints to the assigned supervisors. Knowledge of room types and locations in the tower. Ensure service is always exceptional. Ensure service is of the highest degree. Be aware of special promotions within the hotel. Participate in an atmosphere of high morale and a positive working relationship among team members and supervision. Create harmony between yourself and fellow team members. Ensuring that Housekeeping cart and Locker Room is always clean and tidy. Clock in/out at appropriate times- being at your workstation ready to work at assigned time. Review departmental memos. Receive information passed on from previous shift. Know and practice the guest service philosophy of Pala Casino Resort and Spa. Assist supervisors and Assistant Executive Housekeeper with miscellaneous duties. Return Lost & Found guest items immediately to Status Board, do not leave on cart. Handle questions, problems, and complaints. Ascertain guest satisfaction. Perform other duties as assigned. Apply Now Save this job Share: Email Tweet Facebook LinkedIn