We are seeking a Guest Service Agent to deliver exceptional hospitality and create memorable guest experiences. As the first point of contact, you will provide a warm welcome, handle guest inquiries, and ensure a seamless check-in and check-out process.

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Hilton Adelaide is centrally located, overlooking Victoria Square. The hotel has 377 rooms ranging from guest rooms to the executive floor and suites. Hilton Adelaide offers unrivalled conference and events facilities comprising of 19 meeting rooms. It is the only 5-star hotel in Adelaide able to host 500 delegates to meet, eat and sleep, all under one roof.

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 What You'll be doing

\n\nPrevious experience in a customer-focused industry\nPositive attitude and good communication skills\nCommitment to delivering a high level of customer service\nUphold Hilton’s high grooming and presentation standards.\nCalm, efficient, and organized with great attention to detail\nAbility to multi-task while maintaining a positive attitude when working with a Guest\nProfessional manner with an emphasis on hospitality and guest service\nAbility to work on your own and as part of a team\nCompetent level of IT proficiency\n\n

What We're Looking For

\n\nPrevious experience in a customer-focused role.\nStrong communication and interpersonal skills.\nA passion for hospitality and guest service.\nAbility to remain calm, efficient, and organized in a fast-paced environment.\nStrong attention to detail and the ability to multitask.\nCompetency in IT systems, with prior experience in cash handling.\nExperience in Front Office, Concierge, or conflict resolution (preferred).\n

Benefits

\n\nGain hands-on experience and mentorship from experienced chefs\nChef uniform provided and laundered\nAccess to industry-standard equipment and tools\nOpportunities for career progression within our team\nTeam Member Travel Program: discounted hotel nights from $70 per night around the world with GO HILTON\nExcellent work environment and culture\nAccess to Hilton University training, offering more than 2500 learning programs\nCareer development planning and opportunities\n25-40% off Food and Beverages (subject to individual outlets)\nAnnual Leave: 4 weeks in additional to public holiday allocation\nDiscounted Bupa health cover\nYear-round recognition\n\n

If you are passionate about hospitality, thrive in a dynamic environment, and love creating memorable guest experiences, apply now to join our Hilton Adelaide team!

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What will it be like to work for Hilton? 

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

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Be a part of Hilton Adelaide and help craft unforgettable dining experiences.

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We Are Hilton: Hospitality, Integrity, Leadership, Teamwork, Ownership, Now!