Exciting Opportunity: Join the Signia by Hilton San Jose Team\! Are you ready to take the next step in your hospitality career? The Signia by Hilton San Jose, a recently renovated luxury landmark hotel in the heart of Silicon Valley, is seeking a passionate and dynamic Guest Service Agent to join our fast\-paced and high\-performing team\. Our stunning property boasts 541 beautifully renovated guest rooms and suites, three signature restaurants, and a rooftop outdoor pool that is truly unrivaled in the South Bay\. This is your chance to be part of a teamthat was named Great Places to Work eight years straight\! A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. Ideal candidate for this role willpossess: + Availability to work a flexible schedule that would include mornings, weekdays, evenings, weekends, overnight and holidays isrequired\. + Ability to write and communicate fluently in English is essential to the role\. + At least one year of customer service experience\. + Previoushotel experienceand/orluxury hotel experiencehighly desired\. + Knowledge of OnQ PM, PBX and/or other related systemsisa great addition\. rate for this role is $27\.32\. If you’re ready to bring your expertise, enthusiasm, and commitment to excellence to a luxury hospitality environment, we’d love to hear from you\! Apply today and be part of a team that redefines luxury hospitality in Silicon Valley\! **What will I be doing?** As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. Specifically, you would be responsible for performing the following tasks to the highest standards: + Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guest knows location of room and/or has a bell person accompany him/her\. + Assist guests with check\-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point\-of\-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards\. + Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries\. + Use up\-selling techniques to promote hotel services and facilities and to maximize room occupancy\. + Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner\. + Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction\. + Receive, input, retrieve and relay messages to guests\. **What are we looking for?** Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values: + Hospitality \- We're passionate about delivering exceptional guest experiences\. + Integrity \- We do the right thing, all the time\. + Leadership \- We're leaders in our industry and in our communities\. + Teamwork \- We're team players in everything we do\. + Ownership \- We're the owners of our actions and decisions\. + Now \- We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: + Quality + Productivity + Dependability + Customer Focus + Adaptability **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \(http://jobs\.hiltonworldwide\.com/our\-brands/index\.php\) \. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day\. And our amazing Team Members are at the heart of it all\! **Job:** _Guest Services, Operations, and Front Office_ **Title:** _Guest Service Agent \(Part Time\) \- Signia by Hilton San Jose_ **Location:** _null_ **Requisition ID:** _HOT0BDF6_ **EOE/AA/Disabled/Veterans**