Job Purpose
Book Spa, Fitness Centre and Salon appointments, promote Spa retail products, check guests in and out using the computer system, explain Spa treatments and services and refer guests to the Salon if requested.

Key Responsibilities
• Answer phones, book appointments, take and relay messages
• Manage and operate the Spa reception front desk
• Handle all guest check-ins and check-outs in a clear, organised and courteous manner
• Conduct Spa orientation and tours to explain the services and equipment
• Promote Spa retail products and perform cashier duties

Competencies and Requirements
Experience: Previous hospitality service experience at a five-star hotel an advantage
Education: Bachelor degree or equivalent preferred
Language Abilities: Fluent spoken Cantonese, Mandarin and English