Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Primary Responsibilities

Operation

Attend daily briefings and takes on daily assigned tasksUnderstand the difference in guest levels (VIPs) and Room CategoriesClean and maintain areas of responsibility according to standards and proceduresReplenish guest supplies and ensure that guests requests are promptly attended toReport damage or malfunction in hotel rooms/areas to SupervisorMaintain equipment in a proper state of cleanlinessMaintain a section room report as well as a daily productivity reportReports lost and found articles to the housekeeping office immediatelyHandle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely mannerReport unusual behavior/activities in guestroom, floors/ public areas to SupervisorRecord room status in allocated section accuratelyCarry out valet services when required (e.g. delivery of linen, processing laundry orders)

Other Responsibilities

Be well versed in hotel fire & life safety/emergency proceduresAttend all briefings, meetings and trainings as assigned by managementMaintain a high standard of personal appearance and hygiene at all timesPerform other reasonable duties assigned by the assigned by the ManagementEstablish and maintain effective employee working relationships

Main Complexity/Critical issues in the Job

Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.
Qualifications
Primary school educationGood oral proficiency in English languageNo experience is required, training will be provided
Additional Information
Experience is an assetPrior experience working with Opera or a related systemStrong interpersonal and problem solving abilitiesFluency in English, additional languages are a plus