A Guest Service Center Supervisor manages the Operator Department and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies.
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What will I be doing?
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As Guest Service Center Supervisor, you will manage the Operator Department and ensure on-time and accurate handling of Guest and management messages, enquiries and emergencies. A Guest Service Center Supervisor contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
\n\n\nManage the daily department operations\nAchieve positive outcomes from Guest queries in a timely and efficient manner\nEnsure all messages are correctly and promptly accepted and delivered for both Guests and management\nEnsure all wake up calls take place at the correct time\nDemonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate\nHandle emergency calls immediately and relay comprehensive and accurate information, as required\nDemonstrate a high level of customer service at all times\nTrain and develop the Guest Service Center team members\nComply with hotel security, fire regulations and all health and safety legislation\nAttend appropriate training courses, when required\nDemonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity\nFollow company brand standards\nAssist other departments, as necessary\n
What are we looking for?
\nGuest Service Center Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
\n\n\nPositive attitude and good communication skills, especially on the telephone\nCommitment to delivering a high level of customer service\nAbility to work on your own and as part of a team\nIT proficiency\n\n\n
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
\n\nPrevious experience in a customer-focused industry\n\n\n
What will it be like to work for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.
\nWe support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
\nWe are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.