Company Description

DUKES The Palm, Dubai Hotel

Synonymous with timeless British sophistication, Dukes The Palm, Dubai Hotel brings a touch of classic elegance to the city’s vibrant hospitality landscape. With spectacular views of the Arabian Gulf and Dubai Marina skyline, this 5-star destination offers:

Upscale rooms and luxurious suitesAward-winning dining experiencesA private beach and stunning infinity poolWorld-class service rooted in excellence and attention to detail.                                                         

 As part of the Minor Hotel Group, both properties are committed to creating memorable guest experiences and providing meaningful career growth opportunities.

Job Description

Join our dynamic team as a Guest Service Centre Agent in Dubai, United Arab Emirates! We're looking for an enthusiastic and customer-focused professional to be the first point of contact for our valued guests, ensuring their experience is nothing short of exceptional.

Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, and thank guests with genuine appreciationOperate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered linesProcess guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest callsAnswer, record, and process all guest calls, messages, requests, questions, or concerns. Contact the appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest calls, requests, or problemFollow up with guests to ensure their requests or problems have been met to their satisfactionSupply guests with directions and information regarding property amenities, services, hours of operation, and local areas of interest and activitiesReview shift logs/daily memo books and document pertinent information in logbooksDevelop and maintain positive working relationships with others, and support the team to reach common goalsIn case of emergency, handles all communications for the hotel whilst serving as the communication centerMaintain the neatness of their working area at all times

 

QualificationsProven work experience as a Guest Service Center AgentOpera experienceActive listening and effective communication skillsFlexibility to work in shiftsStrong organizational and multitasking skills, with the ability to perform well in a fast-paced environment