JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Exciting opportunity: Guest Service Manager in Chicago, IL.

Lead our welcoming team at a prestigious location, creating unforgettable first impressions for employees and visitors. As Guest Service Manager, you'll oversee lobby operations, ensuring seamless experiences through efficient visitor management, identity verification, and personalized assistance. Reporting to the Senior Soft Services Director, you'll shape our Guest Service Program, making every interaction count.

Ideal for a friendly, proactive professional who thrives in a client-facing role.

What will some of your day look like?

Supervise the daily operations of the Guest Service Program and Associates 

Greet / host / provide support for guests, visitors, and employees and issue temporary badges

Building/Campus/Area Information Center

Respond and follow through to requests for information and communicate with all levels of management with minimal supervision

Organizes and maintains  lobby  / front desk areas

Resolve problems associated with all building services including janitorial, mailroom, copier services, parking, badging, and conference rooms.  Submit work orders through appropriate channels.

Assists with the coordination and scheduling of office/building maintenance activities including luggage storage, lost & found, and umbrella management

Works collaboratively within the facility management and transportation team

Anticipates and responds to Client’s needs and concerns

Oversee the associate temporary badge program  tracking system 

Identify potential risks and escalate, to ensure no incident or disruption to the Client’s operations 

Conduct daily check in’s to ensure GSA’s are providing the best service as possible and that our desks / lobby areas are in top condition at all times. 

Assist the conference services team with event execution.

Draft weekly Guest Service schedules and oversee schedule requests.  

Approve weekly timesheets and assist in the hiring, training and coaching of the team.

Additional job duties, as requested

Who are we looking for?

Required

High school diploma or GED

2+ years of experience in Hospitality, Soft Services, or Operations Proven skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.

Excellent Verbal and written communication skills  

Proficient skills in Google Suite (Gmail, sheets, slides, docs).

Preferred

Previous Supervisory or Management experience 

Knowledge of the commercial real estate industry

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

Accepting applications on an ongoing basis until candidate identified.