Why theNavy Exchange Service Command?

While some may serve overseas for our country, we hold down the fort – we serve the men and women who wear the flag – America’s strength, America’s heart. We are here to guide them, and deliver our service members and their families the tools they need to do what they love to do.

You can expect anunforgettable, dynamic, and competitive work environment.

The Benefits begin DAY ONE:

We know you work hard, and cultivate the very best solutions for your family – and that’s why the benefits we offer, you won’t find anywhere else:

We offer a competitivefederal salarybeginning at the Non-Appropriated Fund NF-01 level depending on experienceDid we mention, your Benefits begin onDAY ONE?Federal Healthcare benefitsDental, Vision, 401(k) Pension PlanAccrual of paid time off atDAY ONETuition reimbursement programContinuity Programs for Military SpousesPublic Student Loan Forgiveness eligible after qualifying years of serviceTax Free shopping, worldwide, at any Navy Exchange location

Because here at the Navy Exchange Service Command, there’s no such thing as tomorrow – there’s only today. GET AFTER IT. Seize the opportunity to grow and be community driven, too. Build a mission driven life.Mission: YOU.

https://www.youtube.com/watch?v=9h1WLIY3hT8– Heroes Welcome

·Ensures security of all guests is maintained at all times Ensures guest privacy is maintained at all times.

·Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering
guest questions concerning hotel facilities; and provide information about local attractions.

·Provide assistance in handling customer complaints, involving management as necessary.

·Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations asrequested by the guest, or register guests. Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card forroom charges. Provides guests with their room key or card.

·Receives requests and processes reservations within established guidelines. When rooms are not available, provides a certificate of non-availability(CNA) and/or alternative lodging in the area.

·Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms andguest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary.

·Receives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance withestablished procedures.

·Responsible for inventorying all keys and any other supplies or amenities maintained at the front desk. Keeps the front desk and lobby area clean andneat.

·May be required to run and print various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reportsto include Daily, Monthly and Annual occupancy reports. PAS 10/23/2020

·Verifies charges for correctness, makes appropriate changes if errors occur, and completes all computer generated reports as assigned and notatesany account discrepancies for action by management. PAS 10/23/2020

·Answers phones and transfers calls to appropriate individuals and replies to guest questions.

·Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guest to a different room when required.

·May be required to retrieve Lost and Found items and contact the guest regarding lost or found items.

·The position may require a rotating shift schedule. Work hours may be scheduled for anytime during a 24 hour day, 7 days a week.

·Performs other related duties as assigned.