Do you get excited by exceeding guest expectations and provide unforgettable experiences to all our guests, time after time? Are you an active challenge approacher, a people's person and keep responsibility of your team? Then the Front Office team at Hilton Rotterdam, located in the city centre of Rotterdam, is looking for you\! **What makes working at Hilton different?** We know that when we invest in our Team Members, our guests and communities benefit\. It is why we are committed to provide industry\-leading benefits that empower Team Members to be their best selves, in and outside of work and creating meaningful personal and professional growth opportunities for all\. We encourage our Team Members to find their passion and to create their own journey throughout careers that suits them\. **What will your job look like?** + _As a Guest Service Supervisor, you will report to the Front Office Manager_ + Responsible for the day to day operation of the Front Oesk, including Executive Lounge + Prepare and guide the daily shift handover in order to obtain all the relevant information from the previous shift, including the volume of business, special guests, tasks to be clarified and completed and special events + Monitor results from QA & Qualtrics and implement procedures to enhance results + Welcome and check in and check out Guests + Know the emergency equipment, emergency phones, emergency alarms and procedures in the hotel and know what to do in case of emergency + _Be familiar with the departmental and hotel targets regarding Rooms Revenue and Hilton Honors and use these as a focus for your work on a daily basis\. Actively participate in the department up\-sell incentive program in order to reach the departmental up\-sell targets_ + Work as Journey Ambassador and take Duty shifts + Responsible for cash inventory allocated during shift and control of cash inventory of those team members on your shift + Control of reservations and room type availability during shift and upcoming period + Preparation and processing of group arrivals and departures + Work closely together with Team Members from all different departments to ensure guest expectations are met + Coaches and mentors \(new\) Team Members and carries out Personal Development Reviews conversations **What do we offer?** + Travel allowance according to our scale if you live more than 5km from the hotel\. + Meals in the hotel during working hours\. + Personal development through our Learning & Development department and the online Hilton University\. + High discounts via Hilton GO\! Team Member room rate, plus Friends & Family room rate in all Hilton Hotels worldwide\. + 50% discount on your F&D bill in Managed Hilton Hotels in the Netherlands\. + Guest Experience: 1 free night including dinner and breakfast for you and your 1\! + 24/7 free use of our fitness\. **Are you ready to kickstart your Hilton career?** Apply here and we will be happy to get in touch with you\! **Job:** _Guest Services, Operations, and Front Office_ **Title:** _Guest Service Supervisor \(fulltime\)_ **Location:** _null_ **Requisition ID:** _HOT0BEBA_ **EOE/AA/Disabled/Veterans**