Job Requirements

Collegiate Hotel Group®, is seeking a Guest Service Supervisor to join Graduate Charlottesville and its brilliant team of hospitality enthusiasts.  

 

JOB DUTIES AND RESPONSIBILITIES  

Monitors daily status of rooms, rates, discount rates and packages Maintains current list of available rooms for walk situations  Coordinates blocking of rooms for groups Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations Communicates hotel’s unique design elements for effective storytelling Reviews guest satisfaction results and property audits to identify areas of improvement Drives Front Desk Upsell Program to assist in maximizing hotel revenue Solicits employee feedback and utilizes an “open door” policy  Ensures staff communicates effectively with other hotel departments Maintains productive relationship with Valet Parking provider Ensures prompt and courteous service to guests Pre-registers guests according to standards Monitors/maintains employee schedule Monitors and ensures VIP arrivals are executed to highest standard Keeps track of rooms to ensure accurate status and readiness for check-in Interacts positively and professionally with guests to resolve issues Other duties as assigned.  

EDUCATION AND EXPERIENCE 

Front Desk operations experience High School Diploma/GED 

KNOWLEDGE, SKILLS AND ABILITIES 

Knowledge of hotel Front Desk operations  Basic math skills  Ability to communicate effectively verbally and in writing  Ability to exceed expectations of guests and team members  Excellent time management skills  

 

BENEFITS/ PERKS 

Work today, get paid today, with Daily Pay! Free telemedicine and virtual mental health care access for all team members starting day one! Multiple health insurance and life insurance options 401k plan + company match Paid time off for eligible team members Holiday pay/ paid holidays Pet insurance Employee Assistance Program Discounted hotel rooms Savings Marketplace discounts on event tickets, electronics, gym memberships + more! 

  

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. 

  

*Collegiate Hotel Group is an Equal Opportunity Employer. 

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.