Hourly Rate: $24.21 **JOB STATUS:** Casual/On-Call Are you looking for a place where meaningful moments are made together? At Aqua Aston Hospitality (AAH), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a **Guest Services Agent** at AAH, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where we are empowered to be our best selves. **Where great benefits lead to a** **life fulfilled** **.** + Competitive Pay + Medical/Dental/Vision/401K opportunities + Travel discounts + Credit Union Membership + Tuition Reimbursement + Professional Counseling & Family Support + Growth and Development Opportunities + *Benefit Eligibility will vary by position **S** **ite Specific Perks** + Free on-site parking   + Complimentary coffee and tea  + Employee breakroom amenities (refrigerator, microwave)   + Quarterly celebrations and awards  + Local restaurant discounts  + Discounted theme park tickets and rental cars  + Community service opportunities  **As a Guest Services Agent, a typical day** **will include:** + Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities. + Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues. + Identifies and explains room features to guests (e.g., use of room key, ice, and vending areas, etc.) + Follow up with Owner/guests to ensure their requests or problems have been met to their satisfaction.  + Answers telephone calls and routes calls to the proper department as applicable.    + May be asked to assist with bellman and runner duties depending on facility or location. **Guest Experience and Company Standards** + Welcome and greet guests and anticipate and address their needs. + Interact with colleagues and guests professionally and promptly. + Contribute to team goals. + Always follow company policies and safety procedures. **To Become a Guest Services Agent at** **AAH** **:** + Available to work various shifts, holidays, and both weekend days. + Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. + Lift/Carry/Push/Pull Items that Weigh up to25lbs without assistance. + Position may require background and drug screeningcontingent on company policy in accordance with applicable legal requirements.  Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture