About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A romantic hideaway set in a tropical paradise. A gentle ocean breeze floats up the granite hillside and into your tree-house villa, reminding you to take it slow. Whether it’s just the two of you, or the extended family, spend days lounging by your private pool and playing in the turquoise waters of Petite Anse bay, or find bliss at our hilltop Spa, before a sunset meal on a deserted beach. However paradise might look for you, we guarantee you’ll find it here.

Operations - Individual Contributor - Assists guest with their arrival and departure experience; makes necessary deliveries to and pick ups from guest rooms, transports guests and hotel packages, faxes, envelopes and parcels.External Facing Job AdvertisementExternal Facing Job Advertisement

Make the schedule for Bellman/Driver based on resort’s occupancy and number of arrivals and departures. Maintain number of staff Public Holiday/Annual Leave as determined by Human Resources Department.  

Make sure all staff is present on time and well groomed that met Four Seasons Grooming Standards. 

Check and follow up traces in a timely manner. 

Perform in-villa orientation upon check in following policy and procedure established by FOM. 

Maintain enough printing and stationery for daily usage. 

Build a good relationship and work closely with the team for the completion of the tasks in order to meet overall guest’s satisfaction. 

Organize all buggy requests and their maintenance on timely manner including deliveries of parcels, messages and faxes. Maintain a good record with no confusion.  

Be sensitive to the guest’s needs and provide intuitive service. 

Provide buggy assistance for our guests/patrons, Public Relations or senior managers during resort tour/site inspection. 

Coordinate and ensure completion of bell man daily activities such as buggy cleaning or maintenance, storage cleaning, deliveries, and messages/faxes. 

Works harmoniously and professionally as a Four Seasons team player with peers and superiors. 

Assist at any situation at the Reception and Concierge Desk or lobby area. 

Extension of service hours is expected to meet business levels. 

Drive the guests and do errands assigned by the senior managers. Perform the Four Seasons driving standards, comply with road regulations and offer provided amenities in making sure the guests have a safe and comfortable journey.  

Conduct functional and corporate trainings provided by the Training Department. Do standard check regularly and develop under performers.  

Follow Four Seasons Core and Culture Standards as well as the local and departmental standards and policies. 

Take responsiblity for guests’s complaints. Handle in professional way according to Four Seasons Complaint Handling Standard. Keep close communication with Duty Manager for timely follow-up and recording in the Glitch Database. 

Complete daily checklist of duties and responsibilities at the end of each shift. Ensure thorough hand-over takes place with the following shift.