A client of Insight Global is in need of a Digital CX Agents to join their existing team. Within this role you will be focused on providing best in class Guest Support for guests ordering in-store, and across apps/websites.
Other responsibilities include but are not limited to:
Effectively identify guest issues, providing adequate and accurate resolutions in a timely manner
Works to achieve Digital Operations goals meeting Quality and Productivity KPI's
Follows process protocols and optimizing workflow when process is not adhered to
Identifies and proactively escalates to effectively resolve guest issues
Engaged in training requirements and actively reviews all resources provided

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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