**Where Expertise Meets Compassionate Care!** At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility, and clinical excellence. BayCare is currently in search of our newest **GUEST SERVICES AMBASSADOR** who is passionate about providing outstanding customer service to our community. + **Status:** Full Time + Shift Hours/Days Mon-Thur 6am-8:30pm, Fri 6am-6:30pm, Sat 6am-12pm (rotating) + **Location:** Valrico, FL + **Weekend Work:** Occasional + **On Call:** No + Always in person **Unlock your Career Potential:** **Join our Medical Group Team and Enjoy our Outstanding Benefits!** + Medical benefits (Health, Dental, Vision) + 401(k) match and additional yearly contributions + Paid Time Off + Tuition reimbursement + Year performance appraisal and team award bonus + Extensive training and mentorship along with amazing career growth opportunities + Community discounts and more + **AND** **the chance to be part of an amazing team and a great place to work!** **Responsibilities:** + Function as the guests' liaison to all assigned services. + Hospitality-focused and critical to ensuring that each patient, client, patron or visitor is able to enjoy a positive experience and have their personal needs met while taking advantage of the variety of health-related and retail services offered by the facility. + Act as an advocate for the patient and must communicate effectively with patients, visitors, health system leaders, staff, medical office personnel and referring physicians. + Will need to address & resolve issues, recognizing those requiring escalation to facility leaders and/or manager. + May or may not require performing all job specific functions listed within this description. Must possess advanced computer skills and is proficient in all of the following modalities/computer applications as appropriate: reception, registration, scheduling, financial counseling, insurance verification, waiting room management, and document management. **Requirements:** + Proficient (within 6 months of hire) in waiting room management system (overall) and registration and scheduling of at least one service-line (as per management directive). + Required HS diploma or GED, Preferred Education is Associates Degree in Hospitality Management. + Required Experience is 1 year Customer Service or 1 year Hospitality. + **Required Specific Skills also includes:** Insurance Terminology use and understanding. + Bilingual/Spanish/English strongly preferred. Equal Opportunity Employer Veterans/Disabled **Position** Guest Services Ambassador **Location** Valrico | Support Services | Full Time **Req ID** null