Join the team that is revolutionizing health care – BayCare Health System

Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility, and clinical excellence.

Our team members focus on tomorrow by achieving personal and professional success today. That's why you'll thrive in our forward-thinking culture, where we combine the best technology with compassionate service. We blend high-tech with high touch in ways that are advancing superior health care throughout the communities we serve.

Title: Guest Services Ambassador

Facility: Land O'Lakes Health Hub

Responsibilities for the Guest Service Ambassador include: 

Function as the guests' liaison to all assigned services.Hospitality-focused and critical to ensuring that each patient, client, patron or visitor is able to enjoy a positive experience and have their personal needs met while taking advantage of the variety of health-related and retail services offered by the facilityAct as an advocate for the patient and must communicate effectively with patients, visitors, health system leaders, staff, medical office personnel and referring physiciansWill need to address & resolve issues, recognizing those requiring escalation to facility leaders and/or managerMay or may not require performing all job specific functions listed within this descriptionMust possess advanced computer skills and is proficient in all of the following modalities/computer applications as appropriate: reception, registration, scheduling, financial counseling, insurance verification, waiting room management, and document management.Must be proficient within 6 months of hire in waiting room management system and registration and scheduling of one service-line 

BayCare offers a competitive total reward package including:

Benefits (Medical, Dental, Vision)Paid Time OffTuition Assistance401K Match and additional yearly contributionAnnual performance appraisals and team award bonusFamily resources and wellness opportunitiesCommunity perks and discounts

Minimum Qualifications:

Certifications and Licensures

None Required

Education

High School or EquivalentAssociate's Preferred

Experience

1 year customer service or hospitality

Location: Land O'Lakes, FL 

Status: Full Time

Shift Hours: Variable

Weekend Work: Occasional

Equal Opportunity Employer Veterans/Disabled