JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Guest Service Ambassador

What this job involves:  

Role is primarily hosting role requiring standing, walking and hosting visitors during the course of the day (1 hour at a time minimum). Role is based in the lobby, reception areas across building and meeting room floors where moving around the floor is a necessity to ensure each meeting room is attended to (up to 20 meeting rooms per floor) and visitors are hosted to their meeting rooms.

Working Hours/Pattern:

The working hours of the Guest Services Supervisor is 07:00-19:00 Monday to Friday on a rotational basis, 40 hours per week. Flexibility is essential to support events and key business activity.

What your day-to-day will look like:

Adaptable to work with a hybrid approach throughout the guest services operation including main building reception, internal reception spaces and guest services hubCommunicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communicationMaintain a strong awareness of business activity communicating all updates with team membersCommunicate to the Guest Services Team Leader/Supervisor any new / ongoing / potential issues and complaints so that they are addressed accordinglyLiaising with other departments, namely security, facilities, and hospitality servicesEnsure Security and Health and Safety procedures are adhered to at all times.To ensure that all visitors experience service excellence consistently, providing a warm, courteous and prompt welcome on arrival and throughout the client journeyTo host the main reception area energising the space and creating lasting impressionsTo provide an information service for the local area and liaise as a point of contact between clients and hosts, enhancing service with a concierge approachFluency of both internal and external VIPs to constantly recognise and deliver service excellenceLiaising with PA/EA teams, clients & visitors and providing excellent customer service – creating “wow” moments when the opportunity arisesEnsure that the visitor and client spaces are immaculate at all times, taking ownership of the space and reporting issues appropriatelyProactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional mannerUsing empowerment for problem resolution whilst enhancing visitor and client experience

Desired or preferred experience and technical skills:

At least 1 year of experience within a Front of House role in a corporate environment, 5-star hotel, members club or flagship airlineSelf-motivated individual committed to service excellencePossesses an operational knowledge of all reception services and standard operating procedures, together with in house meeting reservations procedures, and other internal/external communication methodsAbility to demonstrate empathy, excellent customer service and practical skills

Required Skills and Experience:

Skilled in guest/client service and confident in striving for excellenceOperational knowledge of all reception services and standard operating proceduresMust have excellent organisational skills and good attention to detailMust be computer literate including MS officeAbility to use own initiative and takes ownershipProfessional and high standard telephone etiquetteShould have an excellent and positive “can do attitude” and a great team player and supporterAble to work in a busy and pressurised environment providing a discreet and personalised service.

#LI-JA1

Location:

On-site –London, GBR

Job Tags:

Hiring

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.