Join the team that is revolutionizing health care – BayCare Health System

Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility, and clinical excellence.

Our team members focus on tomorrow by achieving personal and professional success today. That's why you'll thrive in our forward-thinking culture, where we combine the best technology with compassionate service. We blend high-tech with high touch in ways that are advancing superior health care throughout the communities we serve.

Title: Guest Services Ambassador Sr.

Facility: Land O Lakes Health Hub

The Guest Services Ambassador Sr responsibilities include:

Function as the guests' liaison to all assigned servicesHospitality-focused and critical to ensuring that each patient, client, patron or visitor is able to enjoy a positive experience and have their personal needs met while taking advantage of the variety of health-related and retail services offered by the facilityAct as an advocate for the patient and must communicate effectively with patients, visitors, health system leaders, staff, medical office personnel and referring physiciansWill be supporting multiple services/providers, ability to schedule all service lines, ability to rotate 3 or more services, and resolve escalated customer service issuesMay or may not require performing all job specific functions listed within this descriptionMust possess advanced computer skills and is proficient in all of the following modalities/computer applications as appropriate: reception, registration, scheduling, financial counseling, insurance verification, waiting room management, and document managementDepending on department, will be required to conduct Urine Drug Screen and Breath Alcohol testing which will require obtaining and maintaining certification.

BayCare offers a competitive total reward package including: 

Benefits (Health, Dental, Vision) Paid time off Tuition reimbursement 401k match and additional yearly contribution Yearly performance appraisals and team award bonus Community discounts and more AND the chance to be part of an amazing team and a great place to work! 

Minimum Qualifications:

Certifications and Licensures

None Required

Education

High School or EquivalentAssociate's preferred

Experience

2 year Customer Service 
or2 year Hospitality and 1 year of registration, scheduling and waiting room management for a minimum of two Health Hub service lines. Required Specific Skills also includes: Insurance Terminology use and understanding.

 

Location: Land O' Lakes, FL

Status: Full Time

Shift Hours: Varies

Weekend Work: Occasional

Equal Opportunity Employer Veterans/Disabled