Location: Salt Lake City, Utah
Snowbird is situated in the middle of the Wasatch Mountain Range and is not only home to awe-inspiring views and mighty terrain, it is also home to employees equally as remarkable. Snowbird is continually looking for the best, those who share a passion for these mountains and the outdoors. Snowbird is a unique resort with distinct summer and winter seasons and offers full-time, part-time and seasonal positions.
Position: Guest Services Agent
Location: Snowbird Center
Schedule: Seasonal, Full and Part time Positions available
WHAT YOU’LL DO
Identify the best Snowbird product available to meet the needs of each guest.Work with a variety of sales and software programs to sell available products and book reservations/services for guests.Maintain the Mountain Center space to provide a welcoming and positive environment for every guest.Acknowledge and resolve any guest service or safety concerns brought to your attention.Provide information about Snowbird resort to guests on a constant basis, answering questions accurately and providing resources as appropriate.Promote Snowbird’s full range of products by encouraging guests to challenge themselves on a progressive path in a safe and exciting manner.Work with your Snowbird teammates in a variety of departments to ensure a seamless guest experience.In summer, maintain the Wasatch Mine daily and weekly.WHAT YOU NEED TO GET THE JOB DONE
Strong guest service skills. Previous work in guest or customer services, concierge, valet, resort sales, or similar guest-facing role preferred.This is a high energy job with constant interactions with guests. Team members should be able to multi-task, maintaining a kind and confident demeanor while processing requests and sales transactions.Role requires the ability to solve problems that arise, without constant supervision from management team. Associates should be prepared to acknowledge issues and respond to guests with positive solutions.A willingness to quickly and efficiently pair guests with services and products to suit their needs.Basic computer skills and familiarity with sales platforms such as RTP, Flaik, and Square are a plus.Eagerness to learn new skills and embrace a constantly changing environment are encouraged.Strong communication skills.Able to lift up to 40 pounds.At least 18 years of age.WORK SCHEDULE
Full and part-time positions available.Daily schedule: 8 am to 4 pm – winter, 10 am to 6 pm – summer. Variable hours in spring/fall.Must be available to work weekends and holidays.WORKING CONDITIONS
May experience unusual stress from high business volumes, deadlines, continual work with public, winter conditions, snow night requirements and commuting to/from Snowbird.Must be able to stand for long periods of time.Will be required to work outdoors involving exposure to cold, sun and other extreme weather conditions.Work is subject to frequent interruptions, making continuity and accuracy difficult. Frequent exposure to noise and high guest volume.Snowbird is proud to be an equal-opportunity employer. We do not stand for discrimination or harassment of any kind. Further, we stand for diversity of thought, background, race, sexual orientation, gender and belief. Whether you are looking for full-time, part-time, seasonal, multi-seasonal or year-round employment, Snowbird provides a dynamic and friendly environment with many great benefits and perks.
If you are passionate about the outdoors, check out our open positions and apply online today!