Location: Tehachapi, California
Woodward West, located in sunny southern California, is a world-class action sports destination and camp. Our employee experience and culture are derived from our main product: FUN. We work, progress, and play in a world of innovative environments. If this sounds like what you are looking for, we'd love to hear from you!
As the Guest Service Associate, you will support all aspects of the guest experience. With an eye for excellence you will engage, solve problems and provide important information to our guests and staff. Your compassion will guide you through a safe, fun, engaging, and memorable Woodward experience. This position will assist with the follow-up with prospective guests. This includes taking qualified leads from our marketing team and resourcing appropriately to reach out and convert into sales. The Guest Service Associate will work well with a team and independently, be able to multi-task and meet deadlines, be detail oriented, be flexible and have excellent communication. This role is critical to achieving an unparalleled experience for staff and guests alike.
Ultimately, the Guest Services Associate should be knowledgeable of guest services, office procedures and be willing to evolve and adapt with the needs of the business. Establish a culture of consistency and excellence to ensure a positive Guest Experience within the Guest Services department.
What’s in it for you?
Proposed hourly rate 16.50 actual pay may be adjusted based on experience.
Meals available.
A work culture based on fun and progression.
Full access to our world-class facilities. Work and play in the same innovative environments as professional and Olympic athletes.
Enough free time to enjoy the Woodward lifestyle.
Retail Discounts on Apparel and Equipment
Complimentary access to most POWDR owned resorts!
Essential Duties and Responsibilities
Service Excellence
Guide and support all established guest service standards, SOPs and SLAs.
Support various areas of the customer relationship to drive positive NPS movement and loyalty. Work with other departments to improve the guest experience.
Gather and communicate trends on customer sentiments and feedback to support operational improvements and innovation.
Maintains a professional and clean appearance of the guest service areas creating a calm and welcoming environment.
Effectively accomplish all assigned duties. Drive empowerment, accountability and continue to grow and work towards excellence.
Achieve clear deadlines and targets. Meet expectations around performance and behaviors.
Provide support for guests, through email, phone, and in person.
Efficiently utilize camp software.
Support other departments.
Sales & Outreach
Support all sales program and channel efforts through proactive and ongoing follow up with all generated leads. Ensure follow-up efforts are conducted in a timely fashion with appropriate tactics to drive towards conversion goals.
Support sales channels by logging calls, status and applicable details in software programs.
Attends and engages in all sales and leadership training, workshops and coaching provided.
Other duties as assigned based on business needs.
Woodward believes that diverse backgrounds and perspectives can have a positive impact in this role. Here are some of the attributes that can help this position be successful:
Personal Attributes
Be punctual and prepared to greet and serve guests in a cordial, professional manner with a smile and positive attitude.
Staff should dress neatly, modestly in a professional manner, appropriate for the daily duties and in compliance with health and safety standards.
Well-spoken and articulate over the phone, through written contact and in person.
Ability to remain calm under pressure and meet deadlines.
Ability to work in a fast-paced environment with moderate supervision, agile and able to pivot
Exhibits initiative, responsibility and accountability.
Strong attention to detail.
Comfortable handling confidential information.
Successful working in an independent and team environment.
Ability to develop strong relationships with diverse groups of people.
Be committed to efficient and responsible use of resources for the long-term viability of the business and planet.
Preferred Experience/Special Skills
1+ years Customer service experience
Strong interpersonal skills. Able to interact effectively with individuals at all levels of the organization.
Ability to implement ideas.
Working knowledge of Microsoft Suite, comfortable presenting and deploying new technologies
Ability to project manage and prioritize multiple tasks at the same time
Strong interpersonal skills. Able to interact effectively with individuals at all levels of the organization.
Is creative. Can conceptualize ideas. Can think "outside the box". Has the ability to implement ideas.
Proven ability to collaborate well across functions and departments, to work as part of a team.
Must be comfortable working in an indoor and outdoor all-season environment.
Basic/Schedule Requirements
As a requirement of this position, pre-hire criminal history clearances are collected, FBI/DOJ fingerprint and background screening.
Must be comfortable working in an indoor and outdoor all-season environment.
Work related references upon request
California Mandated Reporter Certification
You make us Woodward. We are a welcoming community that celebrates individual stories, backgrounds, experiences, and identities where we all have "different" in common. We believe in the strength of representing all voices and having space for everyone. We believe in pushing boundaries and bringing our authentic selves to work while embracing uniqueness, creativity, and different points of view. Even if you don't think you meet all the qualifications listed for a job, we'd love to hear from you.
If you need assistance with your application, please reach out to hr@woodwardcamp.com