Overview The Guest Services team at The Highlands Resort is looking for new Attendants to join our team! As a Guest Service Attendant, you are a crucial part of what makes this resort amazing. You are responsible for all aspects of guest service including handling luggage, answering questions, providing directions, and responding to guest’s requests! This is a full-time or part-time position with flexible scheduling, giving you plenty of chances to take advantage of the various perks that come with working at an amazing resort. Some perks of working for The Highlands include: A free Golf Pass and Ski Pass for both you and your family 40% off at the various Boyne Restaurants Discounts at other Boyne Resorts such as 30% Spa treatments at the Inn at Bay Harbor and Boyne Mountain Free Passes to Avalanche Bay Water Park at Boyne Mountain Discounts on lodging for Friends and Family Team Member Child Care Tuition Reimbursement Seasonal Team Member Health Insurance Service and Loyalty Bonus Program – up to 5% of gross wages per season! Team Member Housing available on a first come first serve basis* Visit our website for all of our amazing perks, view testimonials, and more! The Highlands Employment Our Core Values: LEAD by Serving At Boyne Resorts, we know that great Leadership can be the difference between a good and a great work experience. Our core values guide us daily to create lasting memories for every guest. • Long-Term Thinking • Excellence in Execution • Attitude is Everything • Develop Great People Responsibilities The following statements are intended as general illustrations of the work in this classification and are not all-inclusive of the specific position. Move luggage from guest vehicles, load bell carts, and assist guests to their room. Maintain cleanliness of Resort lobby areas and grounds. Provide quality service to the guest by responding to their request promptly, efficiently, and courteously during check-in/check-out and throughout the guest's stay. Deliver various things to guest rooms such as ice, anniversary gifts, gift baskets, etc. Maintain knowledge about the property such as events, activities, and information about various buildings and rooms to allow you to answer any questions the guests might ask. Maintain water stations. Assist guests as needed to provide each person with an amazing experience. Assist the front desk and other guest service areas as needed. Qualifications Must be able to lift up to 25 pounds Must be able to work on your feet for extended periods Must be at least 16 years old Must have a valid driver’s license *Single Bed, no pets. If interested, inquire during job interview