BSW COLLEGE STATION MEDICAL CENTER PLAZA 2025 
Join us in an extraordinary opportunity to be at the forefront of our region’s growth in College Station, Texas. As we gear up to open the Plaza’s doors in 2025, you'll play a pivotal role in shaping the future of healthcare in our community.

Our expansion, spanning 100,000 square feet, will introduce a state-of-the-art Plaza on the campus of Baylor Scott and White Medical Center- College Station, tailored to accommodate the evolving needs of our rapidly growing population. Among its highlights, the plaza will include clinic space for various medical specialties and therapies.  

Anticipate a host of enhancements, including lab, expanded sleep center, outpatient surgical center and shell space earmarked for future growth.
As we embark on this transformative journey, we invite you to seize this unparalleled opportunity to make a meaningful impact on healthcare delivery in our community. Interviews will commence in Summer 2024, with selections finalized by December, 2024 and start dates beginning in February, 2025. 

JOB SUMMARY

\n

The part time Guest Services Concierge provides consistent highly personalized concierge services to guests and patients in accordance with guest services guidelines, policies and procedures.

\n

ESSENTIAL FUNCTIONS OF THE ROLE

\n\nGreets patients, families and visitors in a friendly professional manner.\nAnswers questions and provides listings of local amenities to include dining, local hotels, restaurants, flower shops, bus schedules, airline information, car rental services and pharmacies.\nIdentifies and reports visitors, guests and patients needs. Resolves customer issues or escalates to supervisor, as required.\nProvides escorts for patients and visitors to areas throughout the hospital that are difficult to locate. Refers patients and visitors to appropriate services where their needs and concerns can be addressed.\nMaintains standards of customer service excellence.\nMaintains current information and materials regarding facilities, services and local restaurants and attractions.\nCleans and reports the status of assigned equipment. Maintains cleanliness of the lobby and surrounding areas.\n\n

KEY SUCCESS FACTORS

\n\nKnowledge of methods and benefits for providing customer service.\nGood verbal communication and non-verbal effective listening skills.\nSkilled in the use of computers and related software applications.\nAbility to establish and maintain effective working relationships.\nAbility to focus on crucial patient and guest details.\nAbility to diffuse anger, collect information and resolve complaints.\n\n

BENEFITS

\n

Our competitive benefits package includes the following

\n\nImmediate eligibility for health and welfare benefits\n401(k) savings plan with dollar-for-dollar match up to 5%\nTuition Reimbursement\nPTO accrual beginning Day 1\n\n

Note: Benefits may vary based upon position type and/or level

QUALIFICATIONS

- EDUCATION - H.S. Diploma/GED Equivalent

- EXPERIENCE - Less than 1 Year of Experience