POSITION:                   Guest Services Coordinator

DEPARTMENT:              Operations

REPORTS TO:                 Guest Services & Security Manager

FLSA STATUS:                Hourly Non-Exempt

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering an end-to-end solution across all areas of venue operations and revenue generation for many of the world’s most iconic brands and venues.

Legends brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 400+ arenas, stadiums, convention/exhibition centers, and performing arts venues globally.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

Fishers Event Center has an excellent and immediate opening for a part-time Guest Services Coordinator. The Guest Services Coordinator performs front of house, guest services, and security efforts as they relate to the facility and surrounding grounds.

Essential Duties and Responsibilities: Other duties may be assigned.

Provide excellent customer service by welcoming guests to the venue, being knowledgeable of venue layout, programs, and policies.Answer questions, direct and/or escort guests to important areas of the venue (restrooms, ATMs, dining options), and provide additional assistance whenever necessary.Knowledge of all facility protocols to help ensure guests are safely following protocols while inside the facility.Reporting any injury or unsafe area to supervisor and act as a member of the emergency evacuation team by communicating and directing guests during an emergency.Assist with pre-event briefing.Assist in the direction of the guestsProvide guests with directions to their ticketed seat and other areas of the arena as neededRecognize potential guest and safety issues, report incidents and concerns to supervisorProvide the guest with the best possible service - listen to all issues/concerns and requests for assistanceAct as the liaison to clientele for coordinating specific training initiatives.Address questions/concerns for guests when necessary.Assist in monitoring and responding to emails.Create briefing, deployment, and sign in sheets for each eventStaff and operate the Guest Services Desk during events which includes the building’s Lost & FoundOperate as point person for guest access to Sensory Room and Mother’s Nursing RoomServe as ADA Facilitator during events.May perform other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

High School diploma or G.E.D. preferred1 year related experience and/or training; or equivalent combination of education and experienceExcellent oral, written and interpersonal skills

Skills and Abilities:

Experience with various methods of trainingExcellent interpersonal and customer service skillsEffective communicator, both verbal and writtenComputer literacy in Microsoft Office Programs (i.e., Word, Excel, PowerPoint)Self-motivated and ability to motivate others.Ability to perform multiple tasks and meet deadlines.Exceptional organizational and time management skillsGoal orientated, team player.Easily adapts to change.Ability to work nights, weekends, and holidays.Operate a personal computer using Windows, Word, Excel, Power Point and other standard office equipment.

WORKING CONDITIONS

Location: Fishers Event Center

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

COMPENSATION $18 - $20/hr

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.