Join the team that is revolutionizing health care – BayCare Health System

Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility, and clinical excellence.

Our team members focus on tomorrow by achieving personal and professional success today. That's why you'll thrive in our forward-thinking culture, where we combine the best technology with compassionate service. We blend high-tech with high touch in ways that are advancing superior health care throughout the communities we serve.

Title: Guest Services Coordinator 

Facility: Land O Lakes Health Hub

The Guest Services Coordinator responsibilities include:

Facilitate the accurate pre-registration/registration and efficient customer throughput from check-in to dischargeSupports the HealthHub's welcome experience and overall customer relationshipAssist supervisor with customer access oversight and is proficient, as appropriate in the following guest services roles: reception, waiting room management, registration, scheduling, financial counseling, and insurance verification/authorizationInvestigate and resolve patient concerns/complaintsEnsure staffing needs are met; resolves registrar and customer service issues; monitor team communication and team goals and monitor patient access-related metricsAssist in coaching and counseling, as appropriateHospitality-focused and critical to ensuring that each patient, client, patron or visitor is able to enjoy a positive experience and have their personal needs met while taking advantage of the variety of health-related and retail services offered by the facilityPerform other duties as assigned.

Required Specific Skills also includes: 

Maintains knowledge of principles, regulation requirements, and applications utilized in the departmentMaintains proficiency in all systems used by BayCare services; Applies professional judgment and communication skills in customer interactionsAbility to work in a fast-paced high volume, care-based environmentAdaptable to change and is able to flex as needed.

BayCare offers a competitive total reward package including: 

Benefits (Health, Dental, Vision) Paid time off Tuition reimbursement 401k match and additional yearly contribution Yearly performance appraisals and team award bonus Community discounts and more AND the chance to be part of an amazing team and a great place to work! 

Minimum Qualifications:

Required Experience:

3 years Related Field2 years of registration, scheduling and waiting room management for a minimum of two HealthHub service lines. 

Education:

HS Graduate or Equivalent GED requiredAssociate's Degree preferred

Location: Land O Lakes, FL 

Status: Full Time

Shift Hours: Variable

Weekend Work: Occasional

Equal Opportunity Employer Veterans/Disabled